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2nd Line Application Support Analyst  - Warrington -
  • IT & Telecoms, 2nd Line Support, Analyst Prog/Dev
  • £25,000 Per Annum
  • Warrington
An exciting opportunity for a 2nd Line Application Support Analyst has arisen to join an expanding team that is providing support for a global software company. To succeed as an Application Support Analyst, you should love solving problems creatively, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. As part of a global company, you’ll build on these skills, taking your career to the next level. Based in Warrington you’ll be offering help to end users of a key enterprise software solution, it’s fast paced - and we’ll rely on you to maintain our high standards. As the 2nd Line Application Support Analyst your duties will include: Responding to client calls in a professional manner, providing solutions and advice where appropriate.Resolving incidents raised by external customers at 2nd Line and liaising with 3rd Line development for problem resolution.Ensuring Service Quality levels are maintained.Ensuring all issues are handled in a timely manner.Reviewing outstanding issues, ensuring clients are kept informed of progress. To be a successful 2nd Line Application Support Analyst you will have the following skills and experience: A background or previous experience in 2nd line Application Support.Proven experience in supporting ERP applications with external customers.Familiarity with Windows 10 operating system and Windows Server 2012 onwards.Experience in using SQL.Excellent communication / interpersonal skills.Knowledge / experience Crystal Reporting.Must be eligible to work in the UK. In return, the 2nd Line Support Analyst will receive a salary of £25,000 per annum plus many benefits including a pension, private healthcare and life cover.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Finnish Tech support open in Warsaw in great team! - Gdańsk -
  • IT & Telecoms, 1st Line Support/Helpdesk
  • £10,000 to £22,000 Per Annum
  • Gdańsk
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority. Requirements * Proficient in English and Finnish * Min. 1 year experience in Service Desk - technical support/ customer support. * Be a proactive team player with a positive attitude * Have excellent customer service skills Responsabilities * Answer customer's IT related queries * Provide 1st line technical support; answering support queries via phone, email, Chat and Web * Provide technical support for incoming issues related to computer systems, software and hardware * Run diagnostic programs to resolve issues * Referring KB for workaround / resolution and attempting resolution * Strong interpersonal skills are a prerequisite * Creating child tickets and tagging them with problem ticket * Callback the user and confirm resolution (where ever applicable) * Identifying the issue and categorizing / prioritize the incident * Recording trend of calls and identifying outages proactively * Walk customer through problem-solving process Benefits * Relocation Package * Good Basic Salary * Medical Insurance * Life& Disability Insurance * Benefits from Social Fund * Learning and development opportunities(including foreign languages trainings)
Job openings in Greece!Czech CS role - Athens -
  • Customer Service, IT & Telecoms, Customer Service Advisor
  • £12,000 to £18,000 Per Annum
  • Athens
 ResponsibilitiesSolving customers queries by phone or emailsProvide excellent level of customer servicesMaintain strong professional relationships with all clients and customersReporting to team managers or team supervisor RequirementsNative Czech with fluent EnglishVery good knowledge of computersNo previous work experience requiredWilling to relocate to Athens, GreeceEnjoy talking with people by phone and emailsAble to work in fast- pace and competitive atmosphere  Relocation packageFlight ticket provided2 weeks free accommodation (breakfast included)Taxi transfer from the airportSupport in finding an apartment to rent Benefits:Competitive basic salaryUp to 200€ performance bonus per monthExtra payment for Overtime,Sundays and Greek Holidays(75%)2 extra salaries per year(Christmas/Easter-Summer)20 days annual paid holidayExtra payment for night shifts(25%)Special discounts and offers for all employeesPaid training using the latest technologyOngoing IT and Soft skills training provided by our specialist keeping you updatedCareer development opportunitiesPension planHealth insurance coverageInternational, multicultural modern working environmentOn-site canteenCasual dress codeIn house doctor and examination centreLocation easy to reach by Public TransportFree Greek coursesWelcome eventInteractive activities: team-building excursions, themed parties, sport events  Why use Recruitment AgencyYou will be contacted within 30 min of your applicationYou are given extra support in preparing for interviewsYou have a contact person who gives you all the details of the jobYou can ask for your application feedback anytime via email or phoneYou don’t have to face the situation where company do not reply to you for days.All our services to job seekers are free of charge. We also offer bonus scheme to candidates. DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
2nd Line Application Support Analyst  - Warrington -
  • IT & Telecoms, 2nd Line Support
  • £38,000 Per Annum
  • Warrington
An exciting opportunity for a 2nd Line Application Support Analyst has arisen to join an expanding team that is providing support for a global software company.To succeed as an Application Support Analyst, you should love solving problems creatively, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. As part of a global company, you’ll build on these skills, taking your career to the next level. Based in Warrington you’ll be offering help to end users of a key enterprise software solution, it’s fast paced - and we’ll rely on you to maintain our high standards. As the 2nd Line Application Support Analyst your duties will include: • Respond to client calls in a professional manner, providing solutions and advice where appropriate• Resolving incidents raised by external customers at 2nd Line and liaising with 3rd Line development for problem resolution• Ensuring Service Quality levels are maintained• Ensuring all issues are handled in a timely manner• Reviewing outstanding issues, ensuring clients are kept informed of progress  To be a successful as a 2nd Line Application Support Analyst you will have the following skills and experience:  A background or previous experience in 2nd line Application SupportProven experience in supporting ERP applications with external customersFamiliarity with Windows 10 operating system and Windows Server 2012 onwardsExperience in using SQLExperience of financial applications, preferably Microsoft Dynamics Navision/Great Plains.Excellent communication/interpersonal skillsProven ability to work on own initiative, manage workloads/prioritiesMust be a self-starter who can work independently as well as in a teamKnowledge/experience Crystal Reporting desirable but not essential In return, the 2nd Line Support Analyst will receive a salary of £38,500 per annum plus many benefits including a pension, private healthcare and life cover.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Dutch speakers needed in Portugal - Lisbon -
  • Customer Service, IT & Telecoms, Customer Service Support
  • £15,000 to £18,000 Per Annum
  • Lisbon
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities   • Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience.• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests.  Requirements:   • Fluency in Dutch (C2 Level or Native) • B1/B2 level of English • Availability to work in rotating shifts from Monday to Saturday •Good computer skills; • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility.     Benefits·         Flight Ticket reimbursed after 6 months-up to 400€·         One month free accommodation ·         Competitive remuneration package·         A challenging working environment·         Monthly performance bonus·         Training provided·         Many discounts for:  gyms, restaurants, beauty centers, pharmacies Why use Recruitment Agency·         You will be contacted within 30 min of your application·         You are given extra support in preparing for interviews·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates.   
Flemish speakers needed in Portugal - Lisbon -
  • Customer Service, IT & Telecoms, Customer Service Support
  • £15,000 to £18,000 Per Annum
  • Lisbon
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities  • Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience.• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests.  Requirements: • Fluency in Flemish (C2 Level or Native) • B1/B2 level of English • Availability to work in rotating shifts from Monday to Saturday •Good computer skills; • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility.     Benefits·         Flight Ticket reimbursed after 6 months-up to 400€·         One month free accommodation ·         Competitive remuneration package·         A challenging working environment·         Monthly performance bonus·         Training provided·         Many discounts for:  gyms, restaurants, beauty centers, pharmacies Why use Recruitment Agency·         You will be contacted within 30 min of your application·         You are given extra support in preparing for interviews·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates.   
Swedish speaker? Relocate to Athens  - Athens -
  • Customer Service, IT & Telecoms, Helpdesk, Customer Service Support
  • £16,000 to £18,000 Per Annum
  • Athens
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities ·         Solving customers queries by phone or emails·         Provide excellent level of customer services·         Maintain strong professional relationships with all clients and customers·         Reporting to team managers or team supervisorRequirements·         Fluent or Native level Swedish language·         Customer Care Oriented·         Good technical skills and familiar with new technologies·         Very good knowledge of computers·         Previous experience would be an advantage·         Willing to relocate to Athens, Greece·         Enjoy talking with people by phone and emails·         Able to work in fast- pace and competitive atmosphereBenefits·         Taxi transfer from the airport·         Flight ticket provided·         2 weeks free hotel accommodation (breakfast included)·         Free Greek language courses·         Extra paid if you work on Sundays, on Greek Holidays or Overtime·         2 extra full salaries paid per year·         Training provided (paid)·         International working environment·         On-site canteen (discounts for employees)·         Welcome event Why use Recruitment Agency·         You will be contacted within 30 min of your  application·         You are given extra support in preparing for interviews a·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates.Live ChatGet instant feedback of your job application or acquire more information about this job opportunity by chatting with us online.. Simply go to our website www[dot]dkglobalrecruitment[dot]com  and use the form on bottom right of this webpage and start chatting with us.  
Hungarian speaker? Relocate to Athens  - Athens -
  • Customer Service, IT & Telecoms, 1st Line Support/Helpdesk, Customer Service Support
  • £16,000 to £18,000 Per Annum
  • Athens
 DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities ·         Solving customers queries by phone or emails·         Provide excellent level of customer services·         Maintain strong professional relationships with all clients and customers·         Reporting to team managers or team supervisorRequirements·         Fluent or Native level Hungarian language·         Customer Care Oriented·         Good technical skills and familiar with new technologies·         Very good knowledge of computers·         Previous experience would be an advantage·         Willing to relocate to Athens, Greece·         Enjoy talking with people by phone and emails·         Able to work in fast- pace and competitive atmosphereBenefits·         Taxi transfer from the airport·         Flight ticket provided·         2 weeks free hotel accommodation (breakfast included)·         Free Greek language courses·         Extra paid if you work on Sundays, on Greek Holidays or Overtime·         2 extra full salaries paid per year·         Training provided (paid)·         International working environment·         On-site canteen (discounts for employees)·         Welcome event Why use Recruitment Agency·         You will be contacted within 30 min of your  application·         You are given extra support in preparing for interviews a·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates.Live ChatGet instant feedback of your job application or acquire more information about this job opportunity by chatting with us online.. Simply go to our website www[dot]dkglobalrecruitment[dot]com  and use the form on bottom right of this webpage and start chatting with us.  
German speaker with fluent English? Inbound sales agent in Greece - Athens -
  • Customer Service, IT & Telecoms, Customer Service Support
  • £16,000 to £18,000 Per Annum
  • Athens
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.  Requirements·         Fluent in German  and English·         Some sales experience is an advantage·         Very good  knowledge of computers·         Able to work in fast- pace  and competitive atmosphere·         Enjoy talking with people by phone and emails BenefitsFlight ticket providedTaxi pickup service from the airport2 weeks free hotel accommodation (breakfast included)Free Greek language coursesMonthly performance bonus175% day salary if work on Sunday or Greek holidaysOvertime paid2 extra full salaries paid per year (pro rata)Training provided (paid)International working environmentOn-site canteen (discounts for employees)Welcome event Responsibilities·         Inbound sales, no COLD CALLS·         Provide solutions to customers and clients·         Maintain strong professional relationships with all clients·         Reporting to team managers  Why use Recruitment Agency·         You will be contacted within 30 min of your  application·         You are given extra support in preparing for interviews·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates Live ChatGet instant feedback of your job application or acquire more information about this job opportunity by chatting with us online.. Simply go to our website www[dot]dkglobalrecruitment[dot]com  and use the form on bottom right of this webpage and start chatting with us.  
Entry level technical support role with Bulgarian, Athens,Greece - Athens -
  • Customer Service, IT & Telecoms, Customer Service Support
  • £14,000 to £16,000 Per Annum
  • Athens
 DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Requirements ·         Fluent Bulgarian and English language·         Candidate must have European nationality·         Very good  knowledge of computers·         Previous experience would be an advantage·         Willing to relocate to Athens, Greece·         Enjoy talking with people by phone and emails·         Able to work in fast- pace  and competitive atmosphere Responsibilities ·         Solving customers queries by phone or emails·         Provide excellent level of customer services·         Maintain strong professional relationships with all clients and customers·         Reporting to team managers or team supervisorBenefits ·         Excellent Basic Salary·         Flight ticket provided to Athens·         Taxi pickup service from the airport·         2 weeks free hotel accommodation (breakfast included)·         Free Greek language courses·         Monthly performance bonus·         175% day salary if work on Sunday or Greek holidays·         Overtime paid·         2 extra full salaries paid per year (pro rata)·         Training provided (paid)·         International working environment·         On-site canteen (discounts for employees)·         Welcome event Why use Recruitment Agency·         You will be contacted within 30 min of your  application·         You are given extra support in preparing for interviews·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates. Live ChatGet instant feedback of your job application or acquire more information about this job opportunity by chatting with us online.. Simply go to our website www[dot]dkglobalrecruitment[dot]com  and use the form on bottom right of this webpage and start chatting with us. 
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