Position: IT Support EngineerLocation: Wakefield, West YorkshireSalary: £18,000 - £23,000 + PensionThe Company:Our client is a well-established IT Solutions firm, based in West Yorkshire. Due to rapid expansion, they now have an exciting opportunity for an experienced IT Support Engineer to join them.The IT Support Engineer Role:As an IT Support Engineer, you will have a good understanding of Server & PC operating systems and be capable of fault finding IT problems from first principles. Skills & Experience Required:
Server 2003, 2008, 2012 & all version's of SBSMS exchangeTerminal servicesVirtualizationIISGroup policiesDomain managementDNS servicesGeneral network skillsPowerShellWindows 7, 8.1, 10
The Ideal Candidate:In order to be successful, the IT Support Engineer must be able to demonstrate the following;
A keen interest in computing technology and a desire to learn and implement new innovative ideasGood networking knowledge and skills The ability to work independently and have a passion for ensuring that a job is well doneExcellent spoken and written communication skills to all levels of customersRelevant Microsoft qualifications or proven experience Full UK driving licence and have own transport available as travel to site will be required. Travel to site will be expensed on a per mile basis
What’s Next?So what are you waiting for? If you are interested in this IT Support Engineer position, simply apply via the button shown.Keywords: IT Support Engineer, Helpdesk, Service Desk, Server, MS Exchange, PowerShell, Fault, 2nd Line, 3rd Line, Network, Analyst, PC Security, Ossett, Wakefield This vacancy is being advertised by Net-Recruit.
IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
£20,000 to £26,000 Per Annum
Position: Web Help Desk ManagerLocation: Oxford,OxfordshireSalary: £20,000 - £26,000 (Dependent on Experience)Benefits: Pension Plan & Free Parking Are you passionate about delivering excellent customer service, and resolving technical issues? If so, we would love to hear from you! The Web Help Desk Manager Role:Alberon are looking for a Web Help Desk Manager, to be the first point of contact for clients, troubleshooting their issues and keeping them informed as you arrange a resolution.This Web Help Desk Manager position is primarily a customer services role - you will be building a rapport with clients, using your strong communication skills and keeping calm, helpful and professional at all times.Support is provided by phone and email and you will be resolving a range of issues from the simple to the complex, using your initiative to triage tasks you can handle yourself from more technical problems that require investigation and collaboration with the development and sales teams.Skills & Experience Required:Essential;
Excellent customer service skillsFantastic problem-solving and analytical skillsStrong communication skills (written, face to face, and by phone)Interest in web and software design and developmentTeam player but able to work without supervision using own initiative
Experience of supporting customers with digital or technical products and servicesExperience with WordPress or other CMS systemsExperience with Sugar or other CRM systemsExperience of testing websites and software
The Ideal Candidate:You will be highly organised and be able to prioritise support tasks accordingly, managing client expectations and often make decisions that require compromises.The Web Help Desk Manager will be familiar with content management systems and how websites work, developing this knowledge in the role to problem-solve effectively.The Company:Alberon is a thriving software and web development company. They build web-based software applications and websites, and work with a range of companies and other organisations in and around Oxfordshire.It’s a great time to join, as they are experiencing a period of growth spurred by the acquisition of another web agency and new web projects, bringing opportunities to consolidate services and plan new ones. What’s Next?So what are you waiting for? If you are interested in this Web Help Desk Manager role, please submit your CV via the button shownKeywords: Web, Help Desk, Service Desk, Manager, Analyst, 1st Line, 2nd Line, 3rd Line, Technical, IT, Website, Software, WordPress, CMS, Web Design, Software Design, Oxford, LondonThis vacancy is being advertised by Net-Recruit.
2nd Line Support Analyst Location: Bournemouth Salary: up to £24-26k DOE plus benefits, pension, on-call allowance Rock Recruitment are seeking a dedicated 2nd Line Support Analyst to join an IT professional solutions business. You will join an exciting team at a time of considerable growth with the huge opportunity for a long term career. The role is ideal for someone who can manage their own workload, desires exposure to a large variety of IT technologies and can deliver a high level of customer service to our clients. Key responsibilities: * Attend client sites when required * On occasion work outside of your normal hours at short notice to resolve client Service Requests * Undertake pre-arranged out of hours work * Partake in the out of hours call rota Technical Responsibilities * Application support and maintenance * Server administration * Firewall administration * Internet connectivity troubleshooting * Mobile devices support * Resolve escalated support queries * Assist with on-boarding of new clients * Documentation of client and internal systems * Management of your own time and resolution of Service Requests within SLA Required Experience: * The ideal candidate would have a proven track record of working in a desktop/application support role for 3 years. * Customer service via telephone or face to face Required Skills: * Windows Desktop troubleshooting and deployment * Networking - ADSL router configuration; IP Addressing; DHCP; connection troubleshooting; patching * Microsoft Office - ability to troubleshoot MS Office issues * Microsoft Server and Server Application administration * Office 365 Setup and Troubleshooting * Ability to pick up new technologies and third party applications quickly * Attention to detail * Excellent Customer Service Skills and telephone manner * Full UK Driving license and own car Desired Experience/Qualifications: * IT related Degree or Equivalent * Windows MCP * Microsoft Office 365 * Microsoft Azure * Hosted Telephony Solutions * Apple Mac (OS X 10.6 and above) If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence. Thanking you in advance for your application.
IT & Telecoms, 2nd Line Support, 3rd Line Support, Desktop Support
£20,000 to £27,000 Per Annum
Position: Desktop Support AdministratorLocation: Stoke, StaffordshireSalary: £25,000 - £27,000 (Dependent on Experience)The Company:Rapiscan Systems, a wholly-owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Their products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Their security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.The Desktop Support Administrator Role:The Desktop Support Administrator will provide effective IT desktop support to all European Sites.This position is based in Stoke, however travel to other UK and European sites will be required.Key Responsibilities of the Desktop Support Administrator:
Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all timesProvide support for all applications running on servers and desktops and all hardware associated with the applicationsActively participate in team discussionsHelp develop IT solutions to meet the business objectivesCreate and maintain documentation on the all IT systemsDesktop support experienceAdvanced knowledge of Microsoft Windows XP, 7 and 8Competent knowledge of Microsoft Office 2003+ aboveExperience in writing work instructionsExcellent written and oral communication skillsCapable of working with minimum supervisionKnowledge of Backup Exec andor Comm Vault back up softwareNetworking experience (for desktop troubleshooting)
Skills & Experience Required:
MCP, MCSA or MCSE qualification preferredDesktop support in a multi-user environmentNetworkingAbility to be a self-starter and finisherKnowledge of BlackBerrys / Android handsetsPossess a positive attitudePrevious experience in a customer support roleHighly motivatedFull Clean UK Driving LicenseWorking understanding of Lotus Notes preferred but not vital (Version 8 and above)
What’s Next?So what are you waiting for? If you are interested in this Desktop Support Administrator position, simply apply via the button shown.Candidates that do not receive a response within 21 days should assume that their application has been unsuccessful on this occasion. Keywords: Desktop Support, Helpdesk, Servers, IT, Windows, MCP, MCSA, MCSE, Android, Lotus Notes, 2nd Line, 3rd Line, Stoke, Staffordshire This vacancy is being advertised by Net-Recruit.
FINTEC recruit is seeking an IT Support Analyst. This is permanent work based in Manchester. Salary is £24,000 to £27,000 depending on experience. Providing onsite and remote support. You will have experience up to 2nd line support level with experience using MS operating systems etc.Responsibilities of the IT Support Analyst position:- * To work with external vendors to support and implement applications * Providing Technical support in development of projects * Good organiser and excellent communication skills responsible for organising own workload and meeting deadlinesSkills and Experience required:- * MS operating systems - Windows 8.1 and Server 2008/2012 R2 * Microsoft Productivity Suites (Office 365) * Experience of Active Directory and Group Policy Management * Networking (Fortigate Firewalls/ Cisco Switches (WLAN)/ HP Procurve Switches) * Virtualisation Technologies and IP Telephony (Mitel, Horizon)Desirable experience:Linux Desktops & Servers (Debian), Cisco Meraki MDM,Backup Technologies (Veeam), Mobile devices (Apple)Please click on apply or send your CV directly to our team and quote Ref: FT3148FINTEC recruit specialise in Technical, Engineering, Finance, Legal for permanent and contract positions, UK and International.
FINTEC recruit is seeking a IT Systems Support Engineer for our client based near York. This is a permanent position with salary £27,000 plus pension. There will be visits to client premises on occasion and you will require to hold a driving licence. May also be a requirement to be available 'on call' out of normal business hoursResponsibilities of the IT Systems Support Engineer:- * 2nd line technical helpdesk support * Support of Windows Server Operating Systems and Server applications including Exchange, SQL Server and IT Security products on internal and Customer systems. * Support of virtualisation infrastructure and Support of network infrastructure * Server maintenance and upgrades and Server and client security configurationSkills and Experience required:- * Minimum 3 years experience of working in an IT systems environment * Good working knowledge of Microsoft Server/Client products PC/Server Hardware. * Good knowledge of computer network system protocols, IP addressing and TCP\IP networking, IT Security ProductsDesirable Knowledge/QualificationsCisco CCNA, Microsoft MCSA/MCSE, Microsoft SharePoint, Citrix XenApp/XenDesktop, Microsoft CRM, Linux/Unix Operating Systems, Mobile Device Management Platforms, Server HardwarePlease click on apply or send your CV directly to our team and quote Ref: FT3147FINTEC recruit specialise in Technical, Engineering, Finance, Legal for permanent and contract positions, UK and International.