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ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe. The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing ICT excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Support Technician’s role. This role will see the successful candidate be responsible for delivering all aspects of ICT support and service. Reporting to the ICT Manager, the Support Technician will be required to support the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site. To be a successful in this role you will ideally have proven experience and the following skills: • Experienced in supporting Windows clients, servers and networks, backup and AV regimes• Delivered excellent, responsive Customer-focused service and support, through issue logging, tracking, prioritisation and hands-on resolution.• Maintained all aspects of cyber-security and backup regimes to support business continuity• Employed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.• Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.• Able to identify and support the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party support partners where appropriate.• A confident, pro-active, autonomous team-worker with strong organisational and people skills. To be considered for the role you should:• Have relevant professional qualifications or equivalent• Have the ability and desire to deliver service improvements• Have worked in fast-moving SME environments, ideally in manufacturing or engineering.• Collaborative, aspirational approach to target attainment We welcome all applications however, you must be eligible to work in the UK.Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is ‘ legitimate interest ’, subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third party ’ s details should you wish.
ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe. The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing ICT excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Support Technician’s role. This role will see the successful candidate be responsible for delivering all aspects of ICT support and service. Reporting to the ICT Manager, the Support Technician will be required to support the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site. To be a successful in this role you will ideally have proven experience and the following skills: • Experienced in supporting Windows clients, servers and networks, backup and AV regimes• Delivered excellent, responsive Customer-focused service and support, through issue logging, tracking, prioritisation and hands-on resolution.• Maintained all aspects of cyber-security and backup regimes to support business continuity• Employed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.• Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.• Able to identify and support the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party support partners where appropriate.• A confident, pro-active, autonomous team-worker with strong organisational and people skills. To be considered for the role you should:• Have relevant professional qualifications or equivalent• Have the ability and desire to deliver service improvements• Have worked in fast-moving SME environments, ideally in manufacturing or engineering.• Collaborative, aspirational approach to target attainment We welcome all applications however, you must be eligible to work in the UK.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Desktop Support Analyst - Devizes -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support
  • £20,000 to £25,000 Per Annum
  • Devizes
Desktop Support Analyst£20,000 - £25,000 per annum (depending on experience) + excellent benefitsDevizes, Wiltshire12 Month Fixed Term ContractAre you an experienced 1st/2nd Line Helpdesk Support Technician? Do you pride yourself in providing a professional, but personable customer service to users? If so, then we would love to hear from you, so apply today!Due to continued growth, my client is seeking an experienced Desktop Support Analyst to join their dynamic and well-established team in Devizes. You will play an essential role in the key service delivery function within the organisation and provide a pro-active, rapid response service to users. The team offers advice and guidance on the use of technology, identifying areas where improvements can be made and ensuring the infrastructure and system issues are escalated.Duties:Provide first line IT support to all staffEnsure all support calls are logged accuratelyAssist all staff in the use of the organisations applicationsCarry out PC and hardware supportTake an active role in ensuring support procedures are up to date and maintainedCarry out basic administrative dutiesAssist with the installation of new and current systemsLiaise with suppliers on behalf of usersInstall PCsPerson Specification:Previous experience within a similar positionExperience operating in a customer facing PC support roleConsiderable experience working in a customer facing IT support environmentExperience of MS Windows 10 and 7 platforms in an IT support environmentKnowledge of PC build implementation would be describablePC literate and familiar with Microsoft stable of desktop productsHave an analytical and rational approach to problem solvingAble to work alone and on your own initiativeHave a personable, but professional approachDue to the location of the client, having your own transport would be beneficial.This client offers an extensive benefits package, including free on-site parking, great holiday entitlement and flexible working to name a few!Hours of work will be Monday to Friday 37.5 hours per week.Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe.   The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Technician’s role.   This role will see the successful candidate be responsible for delivering all aspects of ICT support and service.  Reporting to the ICT Manager, the Technician will be required to help with the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site.   To be a successful in this role you will ideally have proven experience and the following skills:   Experienced in supporting Windows clients, servers and networks, backup and AV regimesDelivered excellent, responsive Customer-focused service, support, through issue logging, tracking, prioritisation and hands-on resolution.Maintained all aspects of cyber-security and backup regimes to support business continuityEmployed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.Able to identify the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party partners where appropriate.A confident, pro-active, autonomous team-worker with strong organisational and people skills.   To be considered for the role you should: Have relevant professional qualifications or equivalentHave the ability and desire to deliver service improvementsHave worked in fast-moving SME environments, ideally in manufacturing or engineering.Collaborative, aspirational approach to target attainment   We welcome all applications however, you must be eligible to work in the UK.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
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