Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Group Security – Senior Security Analyst Full Time/ PermanentSalary: Competitive Location: CambridgeAn excellent opportunity has arisen for an experienced technical Security Analyst to join the Information Security Services Team. The successful candidate will provide technical leadership for security deployed technologies across the Group, whilst also supporting the daily operations and improving the underlying processes.Who we are:Cambridge Assessment operates and manages the University’s three exam boards and carries out leading edge research in education. Our strong IT department is leading the way in partnering the business in strategic development of business applications. It is imperative that the work we do is 100% reliable and secure and our teams always strive to achieve the best, and deliver more. We use commercial software packages and also write applications in-house and design solutions for our customers. We are enquiring, driven and always ready for a challenge. This is not just an IT department within a business, this is an integral and pivotal part of the business upon which every strand of the business and our customers rely upon.What you will be doing• Leading the technical support of security deployed technologies, including security threat intelligence and prevention, network and cloud security, security vulnerability testing, data loss prevention, anti-virus management, advanced persistent threats and forensic analysis• Providing security consultancy to projects whilst ensuring appropriate controls are in place to mitigate security risk• Responding to and managing information security incidents • Reviewing and approving requests for change which may have a security impact as part of the change advisory board• Mentoring junior security analysts• Supporting the ISO27001 accreditation by undertaking technical audits • Providing input to the development of security processes and procedures • Evaluating and assisting with the implementation of existing and new security technology solutions What we are looking for:• A good level of knowledge across a number of information security technologies, including network architecture and components, security incident event management (SIEM), SSL certificate management, encryption, ethical hacking and security penetration testing • Someone with experience in Active Directory and PC technical support • The ability to communicate with technical and non-technical audiences at various levels• Someone who has the capability to develop and deliver reports and technical documentation.• Proven experience of working in a large operational environment, ideally as part of a security operations centre team• Someone with a recognised security qualification: CISSP, CISM or SSCP is preferred• Proven ITIL experienceYou will need to be organised, flexible, have an eye for detail and be able to keep to tight deadlines whilst working under pressure. There is also a requirement to have a keen desire to continually develop knowledge and keep up to date with technologies and developments.Benefits• Generous contributory pension • 28 days annual leave, plus bank holidays • Annual performance related bonus and increases (discretionary)• Enhanced maternity/paternity pay and childcare voucher scheme • Employee discount and cash back scheme at 1,200 retailers • Cycle scheme • Subsidised canteens • Corporate discounts on BUPA Care, Gym memberships and car rental • Support for professional qualificationsThe closing date for receipt of applications is 26 July 2017 and interviews will be held during week commencing 7 August 2017.
IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, IT Sales
£18,000 to £20,000 Per Annum
JOB TITLE: Graduate Account Executive / IT Sales ExecutiveLOCATION: BRISTOLSALARY & BENEFITS: • £18k - £20k per annum plus generous commission package• Incentive trips to amazing overseas locations• Regular social events with your team, often at exclusive locations• Half-day holiday on your birthday• Discounted gym membership• Contributory pension, private medical and dental care and life insurance ad=after 2 yearsWORKING HOURS: Monday; 08:30am – 6:00pm, Tuesday – Thursday; 09:00am – 6:00pm, Friday 09:00am – 5:00pmTHE COMPANY: Our client is a leading IT Sales company set up in 1993, with the mantra of 'work hard, play hard'. They pride themselves on their outstanding customer service and employee satisfaction; that has created a unique and friendly work culture, making it a desirable place to work. They were awarded the No.1 Best Place to Work in the UK 2016, and we’re also in the Top Ten Best Places to Work in Europe and have a uniquely motivating working culture and invest in our people every single day, and many have gone on to develop amazingly successful careersTHE ROLE: Graduate Account Executive / IT Sales ExecutiveThey are looking for talented graduates or experienced Sales Executives to train as IT Sales Executives, and support the company's growth by securing and developing business with organisations through Telesales. This is a fantastic opportunity to excel in the IT Sales industry and develop into an established Account Manager.Key Responsibilities to include:- Graduate Account Executive / IT Sales Executive- BRISTOL• Research and business intelligence gathering• Making effective outbound calls with key decision makers• Issuing quotes and identifying new sales opportunities• Account managing and taking responsibility for own accounts• Business-to-business (B2B) cold calling• Making customers aware of suitable products available to meet their needs• Customer visits if and when required• Achieving individual sales targetsTHE CANDIDATE: Graduate Account Executive / IT Sales Executive- BRISTOLIdeally candidates will be educated to degree level or equivalent, or qualified by experience ins a face to face sales role, with a strong desire to work within the IT Sales industry. Our client is looking for highly-motivated, commercially astute individuals who have excellent rapport-building skills, with the personal desire to achieve Sales targets.Key experience essential for the role: Graduate Account Executive / IT Sales Executive- BRISTOL• Educated to degree level or equivalent, or experience within a Sales environment• Demonstrate a strong desire to work within a Sales environment• Excellent communication skills, with the knack for relationship building• A background or strong interest in IT is highly desirable
Essential: 3 or more years in a support role.Office 365 migration, setup and management. Windows 2003/2008/2012 Server Operating SystemsWindows Active Directory (as far back as 2003) including Group Policy Administration of Office 365/Exchange 2003/2007/2010/2013 Networking, including router setup, VLANs, managed switches, firewalls and VPN SQL Server Virtualisation (VMWare, Hyper-V) Backup technologies (Cloud, Tape, Disk, RDX)Cyber Security (Fortinet, Juniper, Antivirus/Antispam) Cloud Services (SharePoint) Windows 10 & Office ApplicationsPhone systems (3CX, Avaya)Apple, Blackberry and Android TechnologiesAnti-virus and Anti-spam solutions A full driving licence valid for driving in the UK. Desirable:MCP (Microsoft Certified Professional)CCNA, VCP Qualification or knowledge of ITIL Your background should include: Ability to fault find, diagnose and provide a solution.Experience of supporting systems with [You must Apply on line] users, ideally in a managed services environmentAn understanding of client support and practical experience of Case/Incident Management applications.Understand the SLA's and time recording.Ability to communicate technical solutions to end users and non-IT specialists.Prepare, implement and deploy new hardware and software applications.Experience of building and deploying Windows servers.Manage prioritisation and the timely resolution of support cases/incidents.Ensure all configuration and client data are recorded and up to date.Attend client sites as an individual or as part of a team to carry out projects or scheduled visits. Personal Skills: Excellent communication using verbal, written and EQ.Logical thinker with good common sense, attention to detail and the ability to listen.Have all-round, commercial experience, a good educational background, be responsible and conscientious.Excellent time management and the ability to prioritise your workload.A positive outlook and a thirst for knowledge, motivated to achieve for yourself and the Company. Wilde Associates are working in the capacity of an Employment Agency for this vac
Application Support Analyst required for a client based in Slough – Salary £25,000 - £30,000Application Support / IT Support / 2nd Line / Windows / UNIX / Linux / Business AnalystThe Client:They are a Logistics company who, due to continued growth, need a skilled and Experienced Applications Support Analyst to join their team to support a wide array of applications, as well as form a link between customers / stakeholders and their technical teams. Applications Support – the role:You will have experience with:
Applications Support in a Windows or UNIX / Linux EnvironmentCustomer and Business to Business Support ExperienceDealing with Senior Stakeholders
Business Analyst or Account Management ExperienceTicketing Systems
If this sounds like a position that interests you please apply online.With interviews commencing from the 5th of May this role will not be on the market for long so do not hesitate to get in touch.Email – email@example.comTel – 0207 812 7700.