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ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe. The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing ICT excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Support Technician’s role. This role will see the successful candidate be responsible for delivering all aspects of ICT support and service. Reporting to the ICT Manager, the Support Technician will be required to support the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site. To be a successful in this role you will ideally have proven experience and the following skills: • Experienced in supporting Windows clients, servers and networks, backup and AV regimes• Delivered excellent, responsive Customer-focused service and support, through issue logging, tracking, prioritisation and hands-on resolution.• Maintained all aspects of cyber-security and backup regimes to support business continuity• Employed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.• Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.• Able to identify and support the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party support partners where appropriate.• A confident, pro-active, autonomous team-worker with strong organisational and people skills. To be considered for the role you should:• Have relevant professional qualifications or equivalent• Have the ability and desire to deliver service improvements• Have worked in fast-moving SME environments, ideally in manufacturing or engineering.• Collaborative, aspirational approach to target attainment We welcome all applications however, you must be eligible to work in the UK.Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is ‘ legitimate interest ’, subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third party ’ s details should you wish.
IT Support Technician (2nd and 3rd Line support) - Westbury -
  • IT & Telecoms, 3rd Line Support
  • £30,000 Per Annum
  • Westbury
IT Support TechnicianUp to £30k per annumBradford on Avon, WiltshirePermanent   We are recruiting an experienced IT Support Engineer with a passion for delivering exceptional customer service.  As IT Support Engineer you will split your time between a busy helpdesk and carrying out visits to clients who are predominantly based in Bath, Somerset and Wiltshire. These visits will include routine maintenance visits, but you’ll also perform break/fix visits, installing new hardware and have the opportunity to be involved in project delivery.    You will be joining a progressive and rapidly expanding company that provides IT support to over 350 small businesses in Bath and surrounding areas. Established in 1999 the company’s turnover has doubled over the past 4 years. You will have the opportunity to progress within the company and shape the business as it continues to expand, benefiting from a highly rewarding career working for a company where individual contribution is recognised and rewarded (both Managing Director and Operations Director started with the company as technicians). Job Description: As an IT technician you're on the front line when it comes to supporting clients who are having technical issues. Your customer service and communication skills must be excellent, and you must be able to gather sufficient information from the customer to enable you or another engineer to diagnose and solve the issue. You should be able to adapt quickly to different networks and configurations and attention to detail, methodical thinking and an ability to build and maintain relationships are crucial. You will also have great face to face communication skills, the ability to build relationships quickly and the confidence to operate on your own while out on site. A typical helpdesk request could be a problem with software, a forgotten password, a server based problem, a virus or email issue, hardware issues, or the set-up of a new hosting account, email facility or broadband. Your daily tasks will include: Working with customers remotely to identify technical problems and advising on the solution Meeting and beating call response targets Logging and keeping records of customer queries and coordinating with the rest of the team where necessary, ensuring a smooth handover of issues to other engineers Proactively maintaining good relationships with customers Site visits for routine maintenance, new equipment installation, break/fix and project delivery  Hours and environment: Your scheduled hours will be Monday to Friday, 8.30-5.30. Sometimes you might be required to work outside of these hours when the job requires, for example if you are still working on an issue at 5.30 which needs to be resolved urgently. While the site visits will mean operating on your own, you will always be supported by other engineers from the team as part of a fun and supportive environment. You will not be micro-managed so you must be willing and able to manage your own time, manage your own workload and produce great results and performance without being pushed. You will be working as part of a team that has a real passion for customer service, providing the very best technical support and for maintaining excellent customer relations. Package: 22 days holiday per year plus bank holidays Company pension scheme Inclusion in quarterly bonus scheme   The skills that will help you most in the job are: An ability to assess each customer/employees’ IT knowledge levels Good analytical and problem-solving skills An ability to think logically and methodically Up to date IT and helpdesk skills, and a willingness to continually learn new skills both in and out of work Being good with difficult callers Great interpersonal and customer care skills Accurate records keeping and strong attention to detail Working knowledge of Microsoft Windows Server, Active Directory and Microsoft Office are essential Experience in the following technologies are an advantage: Windows Server (installation, migration, administration), Hyper-V, Networking, routers and VPN, Microsoft Exchange, Office 365 and general support.  
ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe. The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing ICT excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Support Technician’s role. This role will see the successful candidate be responsible for delivering all aspects of ICT support and service. Reporting to the ICT Manager, the Support Technician will be required to support the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site. To be a successful in this role you will ideally have proven experience and the following skills: • Experienced in supporting Windows clients, servers and networks, backup and AV regimes• Delivered excellent, responsive Customer-focused service and support, through issue logging, tracking, prioritisation and hands-on resolution.• Maintained all aspects of cyber-security and backup regimes to support business continuity• Employed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.• Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.• Able to identify and support the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party support partners where appropriate.• A confident, pro-active, autonomous team-worker with strong organisational and people skills. To be considered for the role you should:• Have relevant professional qualifications or equivalent• Have the ability and desire to deliver service improvements• Have worked in fast-moving SME environments, ideally in manufacturing or engineering.• Collaborative, aspirational approach to target attainment We welcome all applications however, you must be eligible to work in the UK.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe.   The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Technician’s role.   This role will see the successful candidate be responsible for delivering all aspects of ICT support and service.  Reporting to the ICT Manager, the Technician will be required to help with the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site.   To be a successful in this role you will ideally have proven experience and the following skills:   Experienced in supporting Windows clients, servers and networks, backup and AV regimesDelivered excellent, responsive Customer-focused service, support, through issue logging, tracking, prioritisation and hands-on resolution.Maintained all aspects of cyber-security and backup regimes to support business continuityEmployed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.Able to identify the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party partners where appropriate.A confident, pro-active, autonomous team-worker with strong organisational and people skills.   To be considered for the role you should: Have relevant professional qualifications or equivalentHave the ability and desire to deliver service improvementsHave worked in fast-moving SME environments, ideally in manufacturing or engineering.Collaborative, aspirational approach to target attainment   We welcome all applications however, you must be eligible to work in the UK.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
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