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ICT Support Technician - Stanley -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • Negotiable
  • Stanley
A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe.   The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Technician’s role.   This role will see the successful candidate be responsible for delivering all aspects of ICT support and service.  Reporting to the ICT Manager, the Technician will be required to help with the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site.   To be a successful in this role you will ideally have proven experience and the following skills:   Experienced in supporting Windows clients, servers and networks, backup and AV regimesDelivered excellent, responsive Customer-focused service, support, through issue logging, tracking, prioritisation and hands-on resolution.Maintained all aspects of cyber-security and backup regimes to support business continuityEmployed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.Able to identify the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party partners where appropriate.A confident, pro-active, autonomous team-worker with strong organisational and people skills.   To be considered for the role you should: Have relevant professional qualifications or equivalentHave the ability and desire to deliver service improvementsHave worked in fast-moving SME environments, ideally in manufacturing or engineering.Collaborative, aspirational approach to target attainment   We welcome all applications however, you must be eligible to work in the UK.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Junior IT Support with Polish - Start your career in sunny Athens - Athens -
  • Customer Service, IT & Telecoms, Customer Service Advisor, Customer Service Assistant, Helpdesk
  • £ 13,000 to £ 14,000 Per Annum
  • Athens
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries.----------------------------------------------------------------------------------------------------------------------------We are currently looking to hire fluent Polish speakers, interested in new technologies, for a Customer Support project in a leading international company. If you have the necessary skills, send us your CV, and you will have the chance to join the multicultural team in Athens!- Polish Junior IT Support -Responsibilities:• Handle inquiries from customers through phone, e-mail, and chat;• Cope with difficult situations, and find timely solutions;• Interact with other departments to resolve more complex cases;• Provide a step-by-step guidance to customers;• Follow the established company procedures;Main Requirements:• Fluent level of Polish (native, or near native) and advanced English - both verbal and written;• Strong interest in modern technologies, and advanced computer skills;• Experience in using mobile devices and apps;• Excellent communication skills and active listening;• Analytical thinking;• Time management skills;• An EU passport;Benefits:• Excellent base salary;• 14 salaries per year + paid overtime;• Many social benefits: full health insurance, sport activities, and food vouchers are provided;• Professional, paid, trainings;• Many team activities, like team buildings and holiday parties;• Free Greek lessons;• A great chance to develop your career;• A great chance to work abroad and meet a new culture;Accepted candidates will be offered: paid flight tickets, a taxi from the airport, 2 weeks hotel accommodation (bed and breakfast), assistance in finding a place of residence;Why use our services:• You receive extra support in preparing for interviews;• You have a contact person who gives you all job-related details;• You do not have to face a situation where a company does not reply to you for days;• You can ask any time for feedback on your application via e-mail or phone;• All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates;
1st Line & 2nd Line Support Technician - Solihull -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • £16,000 to £22,000 Per Annum
  • Solihull
Position: 1st & 2nd Line Support Technician (Helpdesk)Location: Solihull, BirminghamSalary: £16,000 - £22,000 DOE + BenefitsThe Company:Central IT Support is a leader in offering EPoS solutions that helps businesses to grow. They also offer an exceptional IT Support service, ensuring that their clients’ systems and software is running around the clock.As a dynamic, and rapidly growing organisation, they now have a fantastic opportunity for a 1st & 2nd Line Support Technician to join them.The 1st & 2nd Line Support Technician (Helpdesk) Role: Working within the Technical Support Team, the 1st & 2nd Line Support Technician will be responsible for the following duties; Ticket Issue ManagementDesktop and Laptop Installation & ConfigurationsDay to day support tasks to our client’s EPOS softwareConduct on site application training on our clients’ EPOS ProductsInstall and configure EPoS SystemsOperation system installation and configurationTo grow your knowledge of hardware, software and networking solutions, including gaining detailed knowledge of our productsCustomer trainingeducation Skills & Experience Required: Good Knowledge of Microsoft Windows XP, 7, 8, 8.1, 10Good knowledge of computer componentsAbility to configure and maintain networking hardware Understanding of computer hardware diagnosis and repair Firewalls and NATEffective communicator (written and verbal)Ability to work under pressureVery customer focused with a calm and clear support mannerMust have full driving licence, with flexibility to travel (sometimes at short notice) In return, the 1st & 2nd Line Support Technician can expect; Competitive Salary (£16,000 - £22,000 DOE)Pension PlanExcellent working environment, with fantastic career opportunities within a growing company What’s Next?If you are interested in this 1st & 2nd Line Support Technician position, simply submit your CV via the button shown, and we’ll be in touch.   Keywords: 1st Line Support, 2nd Line, Analyst, IT Technician, Helpdesk, Service Desk, Technical Support, XP, Network, Firewall, Solihull, Birmingham This vacancy is being advertised by Net-Recruit.
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