Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Have you gained experience with 1st, 2nd and 3rd Line support?Do you have good experience with SharePoint?Do you have knowledge of all types of hardware?If you have answered "yes" to all of the above, then I would very much like to hear from you!Our client is looking for a IT Support Engineer to join their team based in Bath. Reporting to the IT Manager, you will be immersed in all areas of technology that fall under the responsibility of the IT Department. Some training and support for this role will be given, however initiative and self learning is key. The opportunity to further your knowledge and develop through accreditations and training is encouraged.Excellent communication skills, a willingness to learn, ability to use own initiative, troubleshoot and maintain a professional image are key to this role.Duties will include;-* Maximising availability of all systems* Main point-of-contact for all IT / Technology support queries* Communicating with users face to face, via the telephone or the IT Helpdesk to solve issues* Administration and maintenance of all software and hardware systems, covering both infrastructure and desktops* Documenting systems, processes and solutions* Deliver training and induction to users* Liaising with third party companies for escalation* Equipment procurement* Project manage and implement new hardware, software and other solutions as needed* Identify trends and needs within the business and come up with ideas and possible solutions* Production of reportsEssential Skills Needed;-* Experience within an IT Department supporting users onsite and remotely* 1st, 2nd & 3rd Line support* SharePoint administration and customisation (sites, workflows, SharePoint Designer)* Knowledge of all types of hardware (desktops, servers, storage, UPS, switches, printers, etc)* Microsoft Exchange / Windows 2010* Windows Server 2008* Energetic, friendly and highly motivated team player* Willingness to be flexible and adaptable to achieve resultsIf you have the required skills and experience for this opportunity, then please do not hesitate to apply.This is a great company to work for!
3rd Line Helpdesk Engineer Devizes / Full Time Permanent / IRO of £30,000 per annumOur client is an established provider in the IT industry who is looking for an 3rd Line Helpdesk Engineer to join their existing team.You will be providing IT support to a large number of clients. This a busy and varied role where you will be resolving queries in accordance with agreed SLA's. * You will configure & install computer systems * Diagnose and solve escalated queries. * Project work for new customers which requires 3rd Line support. * You will also be running maintenance checks of computer systems and networks to ensure reliable and efficient systems. * Investigate, implement and maintain network infrastructure components and systems * Check/Manage IT hardware estate (servers, switches, desktops, laptops) are all operating efficiently & effectively * Check/Manage IT software estate has the latest, relevant, patches installed.As you will be visiting client sites it is paramount that you hold a valid driving licence. A CRB check will also be completed prior to any successful start. CMD Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.
Essential: 3 or more years in a support role.Office 365 migration, setup and management. Windows 2003/2008/2012 Server Operating SystemsWindows Active Directory (as far back as 2003) including Group Policy Administration of Office 365/Exchange 2003/2007/2010/2013 Networking, including router setup, VLANs, managed switches, firewalls and VPN SQL Server Virtualisation (VMWare, Hyper-V) Backup technologies (Cloud, Tape, Disk, RDX)Cyber Security (Fortinet, Juniper, Antivirus/Antispam) Cloud Services (SharePoint) Windows 10 & Office ApplicationsPhone systems (3CX, Avaya)Apple, Blackberry and Android TechnologiesAnti-virus and Anti-spam solutions A full driving licence valid for driving in the UK. Desirable:MCP (Microsoft Certified Professional)CCNA, VCP Qualification or knowledge of ITIL Your background should include: Ability to fault find, diagnose and provide a solution.Experience of supporting systems with [You must Apply on line] users, ideally in a managed services environmentAn understanding of client support and practical experience of Case/Incident Management applications.Understand the SLA's and time recording.Ability to communicate technical solutions to end users and non-IT specialists.Prepare, implement and deploy new hardware and software applications.Experience of building and deploying Windows servers.Manage prioritisation and the timely resolution of support cases/incidents.Ensure all configuration and client data are recorded and up to date.Attend client sites as an individual or as part of a team to carry out projects or scheduled visits. Personal Skills: Excellent communication using verbal, written and EQ.Logical thinker with good common sense, attention to detail and the ability to listen.Have all-round, commercial experience, a good educational background, be responsible and conscientious.Excellent time management and the ability to prioritise your workload.A positive outlook and a thirst for knowledge, motivated to achieve for yourself and the Company. Wilde Associates are working in the capacity of an Employment Agency for this vac