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IT Support Engineer - Wakefield -
  • IT & Telecoms, 2nd Line Support, 3rd Line Support
  • £18,000 to £23,000 Per Annum
  • Wakefield
Position: IT Support EngineerLocation: Wakefield, West YorkshireSalary: £18,000 - £23,000 + PensionThe Company:Our client is a well-established IT Solutions firm, based in West Yorkshire. Due to rapid expansion, they now have an exciting opportunity for an experienced IT Support Engineer to join them.The IT Support Engineer Role:As an IT Support Engineer, you will have a good understanding of Server & PC operating systems and be capable of fault finding IT problems from first principles. Skills & Experience Required: Server 2003, 2008, 2012 & all version's of SBSMS exchangeTerminal servicesVirtualizationIISGroup policiesDomain managementDNS servicesGeneral network skillsPowerShellWindows 7, 8.1, 10 The Ideal Candidate:In order to be successful, the IT Support Engineer must be able to demonstrate the following; A keen interest in computing technology and a desire to learn and implement new innovative ideasGood networking knowledge and skills The ability to work independently and have a passion for ensuring that a job is well doneExcellent spoken and written communication skills to all levels of customersRelevant Microsoft qualifications or proven experience Full UK driving licence and have own transport available as travel to site will be required. Travel to site will be expensed on a per mile basis What’s Next?So what are you waiting for? If you are interested in this IT Support Engineer position, simply apply via the button shown.Keywords: IT Support Engineer, Helpdesk, Service Desk, Server, MS Exchange, PowerShell, Fault, 2nd Line, 3rd Line, Network, Analyst, PC Security, Ossett, Wakefield This vacancy is being advertised by Net-Recruit.
Web Help Desk Manager - Oxford -
  • IT & Telecoms, 1st Line Support/Helpdesk, 2nd Line Support, 3rd Line Support
  • £20,000 to £26,000 Per Annum
  • Oxford
Position: Web Help Desk ManagerLocation: Oxford,OxfordshireSalary: £20,000 - £26,000 (Dependent on Experience)Benefits: Pension Plan & Free Parking Are you passionate about delivering excellent customer service, and resolving technical issues? If so, we would love to hear from you! The Web Help Desk Manager Role:Alberon are looking for a Web Help Desk Manager, to be the first point of contact for clients, troubleshooting their issues and keeping them informed as you arrange a resolution.This Web Help Desk Manager position is primarily a customer services role - you will be building a rapport with clients, using your strong communication skills and keeping calm, helpful and professional at all times.Support is provided by phone and email and you will be resolving a range of issues from the simple to the complex, using your initiative to triage tasks you can handle yourself from more technical problems that require investigation and collaboration with the development and sales teams.Skills & Experience Required:Essential; Excellent customer service skillsFantastic problem-solving and analytical skillsStrong communication skills (written, face to face, and by phone)Interest in web and software design and developmentTeam player but able to work without supervision using own initiative Desirable; Experience of supporting customers with digital or technical products and servicesExperience with WordPress or other CMS systemsExperience with Sugar or other CRM systemsExperience of testing websites and software The Ideal Candidate:You will be highly organised and be able to prioritise support tasks accordingly, managing client expectations and often make decisions that require compromises.The Web Help Desk Manager will be familiar with content management systems and how websites work, developing this knowledge in the role to problem-solve effectively.The Company:Alberon is a thriving software and web development company. They build web-based software applications and websites, and work with a range of companies and other organisations in and around Oxfordshire.It’s a great time to join, as they are experiencing a period of growth spurred by the acquisition of another web agency and new web projects, bringing opportunities to consolidate services and plan new ones. What’s Next?So what are you waiting for? If you are interested in this Web Help Desk Manager role, please submit your CV via the button shownKeywords: Web, Help Desk, Service Desk, Manager, Analyst, 1st Line, 2nd Line, 3rd Line, Technical, IT, Website, Software, WordPress, CMS, Web Design, Software Design, Oxford, LondonThis vacancy is being advertised by Net-Recruit.
Desktop Support Administrator - Stoke-on- Trent -
  • IT & Telecoms, 2nd Line Support, 3rd Line Support, Desktop Support
  • £20,000 to £27,000 Per Annum
  • Stoke-on- Trent
Position: Desktop Support AdministratorLocation: Stoke, StaffordshireSalary: £25,000 - £27,000 (Dependent on Experience)The Company:Rapiscan Systems, a wholly-owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Their products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Their security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.The Desktop Support Administrator Role:The Desktop Support Administrator will provide effective IT desktop support to all European Sites.This position is based in Stoke, however travel to other UK and European sites will be required.Key Responsibilities of the Desktop Support Administrator: Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all timesProvide support for all applications running on servers and desktops and all hardware associated with the applicationsActively participate in team discussionsHelp develop IT solutions to meet the business objectivesCreate and maintain documentation on the all IT systemsDesktop support experienceAdvanced knowledge of Microsoft Windows XP, 7 and 8Competent knowledge of Microsoft Office 2003+ aboveExperience in writing work instructionsExcellent written and oral communication skillsCapable of working with minimum supervisionKnowledge of Backup Exec andor Comm Vault back up softwareNetworking experience (for desktop troubleshooting)  Skills & Experience Required: MCP, MCSA or MCSE qualification preferredDesktop support in a multi-user environmentNetworkingAbility to be a self-starter and finisherKnowledge of BlackBerrys / Android handsetsPossess a positive attitudePrevious experience in a customer support roleHighly motivatedFull Clean UK Driving LicenseWorking understanding of Lotus Notes preferred but not vital (Version 8 and above) What’s Next?So what are you waiting for? If you are interested in this Desktop Support Administrator position, simply apply via the button shown.Candidates that do not receive a response within 21 days should assume that their application has been unsuccessful on this occasion.  Keywords: Desktop Support, Helpdesk, Servers, IT, Windows, MCP, MCSA, MCSE, Android, Lotus Notes, 2nd Line, 3rd Line, Stoke, Staffordshire This vacancy is being advertised by Net-Recruit.
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