Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Position: Client Information System Manager Location: Tower Hamlets, LondonSalary: £44,000 + BenefitsThe Client Information System Manager Role:As the Client Information System Manager, you will Play a central role in the development and implementation of the new Client Services case management system.You will use your expertise and technical knowledge of client information systems and data bases to support the work to end homelessness.Key Responsibilities:
Lead on the launch and delivery of the case management system to staff, including the management of any communications with key stakeholdersWrite and keep updated manuals and guides on the operation of the case management system; including guidance on how to record key interventions and outcomesRun and review regular reports and investigate anomalies to ensure the integrity of reporting and data outputsManage the change control process including chairing the case management ‘Change Advisory Board’ to consider and manage the implementation of system change requestsSupport the development and running of reports for internal use and for external funders
Skills & Experience Required: Essential;
Demonstrable experience of supporting and developing case management systems, including an understanding of back-end database systems and cloud-based servicesA strong track record of supporting users to maximise the utilisation of customer relationship systems including experience of developing and delivering a variety of training to small and large groupsExcellent IT systems skills, including previous experience of using and supporting case management / customer relationship management systemsDemonstrable project management skillsExcellent analytical skills, with demonstrable understanding of using data to inform and improve the delivery of servicesUnderstanding and experience of the potential of IT systems to support the achievement of organisational strategies and aims Experience of managing successful relationships with colleagues and external partners and confident in providing advice, guidance and training to others around the use of IT systemsDemonstrable experience of working successfully as part of a cross-disciplinary team, whilst also being able to work on own initiativeExcellent organisational skills, including the ability to manage a high volume workload and manage conflicting prioritiesKnowledge of and ability to comply with data protection and information governance requirementsAbility to travel across the areas of operations, which will include some overnight stays
Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancyMandatory pension scheme, with an employer contribution of 8.5%25 days’ annual leave which increases with service to 28 days
The Company:Crisis is the national charity for homeless people. They are dedicated to ending homelessness by delivering life-changing services and campaigning for change.Their innovative education, employment, housing and well-being services address individual needs and help homeless people to transform their lives.What’s Next?So what are you waiting for? If you are interested in this Client Information System Manager position, simply submit your CV via the button shown.In order to be considered, all successful applicants will be required to complete an additional Application Form. This will be sent to you via email upon receipt of your CV.Keywords: Client Information, System Manager, Case Management, MI, Report, Database, Cloud, IT, Communication, Project Manager, Tower Hamlets, LondonThis vacancy is being advertised by Net-Recruit.
LOCATION: Bury St Edmunds JOB TITLE: Software Implementation ConsultantSALARY & BENEFITS: Dependent on experience + Salary, Healthcare, Pension, Life Insurance, Company Car, Laptop and Company Mobile PhoneWORKING HOURS: 9.00am – 5.00pm – Monday – Friday THE COMPANY:Our client based in Bury St Edmunds specialise in designing and developing applications solely for Sage 200. They produce innovative, high quality & highly functional additions. They have been developing software applications for integration with Sage for over 15 years and are now well established as one of the leading developers in the UK and Ireland. They are now looking to recruit a Software Implementation Consultant to join their team. THE ROLE: An opportunity has become available for a Software Implementation Consultant to join the team based in Bury St Edmunds. This position leaves room for you to grow and develop as a key member or the organisation. The role will involve providing services to both new and existing clients, providing support both by phone and email, and visiting client on site. The Ideal candidates would fall into two categories:-1. Sage 200 based products: The candidate would have good Sage200 experience covering financial, commercial and BOM modules.2. WAP: This is our Web based solution that links to Sage 200 sosome limited Sage 200 would be useful but not essential.Key Responsibilities:Providing support and advice to new and existing clientsDealing with help desk queriesInstalling and configuring softwareManaging projectsDocumentation of clients requirementsOversee parallel runs and on site software roll outsIdentify training needs, plan, oversee and deliver trainingTHE CANDIDATE: Candidates for the Software Implementation Consultant role would have a good understanding of business processes, need to be able to demonstrate some basic projectmanagement skills and be able to manage on-site and classroom training sessions. Clients are based throughout the UK and Ireland so travel would be required.Key experience essential for the Software Implementation Consultant role:Previous experience in a similar role would be advantageousTechnical working backgroundPrevious experience or use of Sage 50 or Sage 200 would be desirable but is not essentialStrong knowledge of Microsoft Office packagesExcellent communication skills, face to face, over the phone and written / emailGood customer service skillsGood organisation and management skillsAbility to work under pressure and to tight deadlinesFull driving licence Does this sound like you? If yes then please hit the apply now button.You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
Memorial ConsultantEnthusiastic and motivated team member required at Surrey & Sussex CrematoriumThe successful post-holder will be responsible for providing memorial options to families and completion of all sales administration, ensuring the highest level of client service is provided.Full training will be given.Full Time - 38.33 hours per weekApplication forms from:Surrey & Sussex CrematoriumTelephone: 01/293 88-23-45Closing Date for completed application forms together with your C.V. 14th July 2017
Graduate IT Consultant – Central London
£28,000-£30,000 Immediate start Summer 2017As a Graduate IT Consultant, you will have recently completed a technical degree and will have the following skills and experience:
Strong technical skills, particularly in Java and SQLExcellent communication and client facing skillsA can-do attitude with plenty of new ideas and perspectives to help us continue to innovateIdeally some commercial experience gained through an industrial placement, internship or since graduating
Real opportunities and what can we offer you?
A real job with real responsibility, where you can put your learning immediately into practiceA real opportunity to quickly add new and relevant skills to your basket of tricks, and an opportunity to fast track your career with a company that is really going places, including the possibility of working abroadA real chance to work with some of the largest names in the financial services industry
This is a permanent role, subject to a probationary period. Along with a competitive salary, we offer an attractive benefits package.The company is unable to provide any employment sponsorship for any associated immigration visa application. All successful candidates will be required to provide evidence of a right to work before they commence employment with us.
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A leading International London based consultancy provider to the oil and gas industry is seeking a Maximo Technical Consultant to join its expanding team. You will report to the CEO / Project Manager and be based close to Covent Garden, London or work from home remotely. You will receive many benefits such as 25 days annual leave, a pension, health insurance and potential bonuses.The company formed in 2004 is the only consultancy provider, dedicated to providing user friendly business systems for the oil and gas industry. The company specialise in, Enterprise Asset Management Software Solutions, Supply Chain and Financial Accounting Systems and are the only Infor Channel Partner dedicated to the sector. As the Maximo Technical Consultant your duties will include:
Taking responsibility for being the functional lead for delivering medium to large scale solution designs across multiple opportunities and projectsTaking full ownership of the design for project work streams and ensuring that the project team has a clear understanding of the requirements and contractual commitmentsPreparing for workshop stages of projects by collating a set of best practice business processes for the client’s industry based on utilisation of the functionality available in Maximo as well as any of the Industry modules deployedManaging client expectations on projects with the aim of minimising the configuration and specifically customisation applied to the solution in order to protect the supportability of the solutions deployed.
To be a successful Maximo Technical Consultant you will have the following skills and experience:
Experience of one or more of the following Industry verticals:
UtilitiesOil & GasRailFacilities Management
Experience of working as part of an implementation team on large scale projectsDetailed knowledge of the functional capability of Maximo and other Industry add on solutionsExperience of leading technical input from multiple sources and successfully explaining technical concepts to non-technical stakeholders through diagrams and documentationPrevious experience of planning and running workshops with clientsMust be eligible to work in the UK.
The ideal Technical Maximo Consultant will have the following skills and experience:
BIRT and Cognos reports developmentConditional expression managerExperience in Integration with other applicationsImporting data in Maximo (migration)Cron tasksWebservicesMaximo WorkflowUpgrade from Maximo 7.5 to 7.6Custom JAVA classes developmentIntegration with Primavera and DocumentumOracle + SQL Server databases expertise (with SQL being the most important)Maximo and Webshpere performance tuningKnowledge of Linux admin is a plus
The Maximo Technical Consultant will be working between 9am and 5:30pm although flexibility is required and expected. Some travel will be required, normally within the M25, Southern and Northern England, with some overseas work. In return, the Maximo Technical Consultant will receive a salary of £50,000 - £90,000 per annum depending on experience.
The first stage of the application process is to apply online.
Account Director Corporate IT DublinOne of Ireland's fastest growing IT Resellers selling a range of products and services across hardware,infrastructure,virtualisation and managed services is recruiting a Corporate Account Director to deal with 2 - 4 of the company's largest accounts. Responsibilities;Day to day management of customer needs to ensure that the customer receives a professional and efficient approach in all circumstancesTactical planning of the customer account building strategy how to grow future business with the companies largest enterprise accountsTake the lead as required in account development, sales presentations and commercial negotiationsPlan strategically for further growth, anticipating market trends, customer requirements and new sales opportunitiesAnnual budget planning for the business, reviewing on a monthly basisTo gain a comprehensive understanding of the customer's business and to develop strong relationships with the commercial team, to create a Category Plan that dovetails with needs in line with volume and margin targets.ExperienceCirca 5 years + experience managing large enterprise accounts within the ICT sectorExperience working exclusively with large clients in excess of 1 Million + 5+ year experience selling technology solutions within large accounts.Selling Services and Solutions in Cloud, Infrastructure of Managed ServicesSuperior professional presence and business acumen.Please send us your CV or call Brendan Madden on (01) 41 88 130 for more information