Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Following a recent, high profile IPO, this leading challenger Fintech brand has launched an exclusive search for a Head of CRM to lead and develop the brand’s audience segmentation and lifecycle programs. You will receive a very comprehensive benefits package including shares, healthcare, dentalcare and much more.
With a mission to help change the lives of millions by providing more flexible and fair finance options for consumers, you will be responsible for leading and optimising the Customer Relationship database and customer communications ensuring a best in class user journey to maximise retention, satisfaction and create happy customers!
Reporting into a well-respected and forward thinking, VP of Marketing who joined the business only recently, you be part of a localised team of six other specialist marketeers and analysts as well as a and brand team who all have an autonomous and entrepreneurial style, socialising new ideas and influencing the wider business on a regular basis.
As the Head of CRM your duties will include:
• Leading the customer relationship management strategy across the European business to develop the company's audience segmentation and lifecycle programs to improve profitability• Managing the database to grow active audiences and responsible for all reporting and actionable insights across different tools and systems• Ensuring content across all touch points is aligned with content teams + wider digital marketing communication strategy• Managing all email marketing campaigns from brief to build• Channel budget management, forecasting and assisting the wider team in the new business case development and implementation• Continually reviewing the performance of campaigns whilst making recommendations of improvement around communications and deployment.
To be a successful Head of CRM you will have the following skills and experience:
• Database email marketing experience• Experience in email marketing management, customer retention, database management and customer relationships• Proven record successfully planning and executing strategies within digital businesses• Comfortable working with large sets of data, system integration strategy, Email Service Provider, omni-channel marketing, online commerce and content marketing skills• Experience hiring and coaching key talent within your team• Excellent written and verbal communication skills, with the ability to make complex issues understandable• Experience working closely with partners including Salesforce• Highly numerate with good Excel skills, coupled with an excellent attention to detail• Bachelor’s degree from a top tier University.
In return, the Head of CRM will receive a salary of £75,000 per annum.
If you want to be a pivotal lead in an extraordinary growth story, owning and driving this business’ CRM agenda, whilst working with passionate and talented professionals, we’d love to hear from you!
The first stage of the application process is to apply online.