Position: IT Consultant Location: Southampton, HampshireSalary: £26,000 - £30,000 (Dependent on Experience) The IT Consultant Role:As an IT Consultant you must be able to work in a team and on your own. You will be required to analyse, plan, design, implement, manage and maintain IT systems, write reports and assist with the development of client IT provision and strategies.As well as working from the office there will be a requirement to work on site for extended periods of time.You will often be the primary point of contact between clients and the IT organisation. Your responsibilities will include recording the details of all IT incidents and service requests, and working to resolve them. This position requires excellent communication and customer service skills along with strong technical and troubleshooting abilities.Key Responsibilities:
Accurately log and prioritise support calls, service requests and other incidents which may be received via various sources e.g. telephone, email, ticketing system, in personManage own workload and accurately and efficiently troubleshoot and resolve issuesAssist with the management and development of a Hybrid network environment (Thin clients, laptops and workstations, hosted services) and software within Windows 7/10 environment and Server/2008 R2/2012 R2 environmentManagement and maintenance of a Microsoft RDS infrastructureMaintain LAN and WAN hardware such as routers and switches, amending and maintaining configurationsMaintain VMware virtual infrastructureProduce regular reports on email and Internet usage, and monitor and report security and policy breachesImplement effective policies on web and email filtering that allow effective use of these resources without compromising network securityUpdate firewall configurations (Watchguard, pfSense) to allow their clients system to effectively communicate with external systems whilst maintaining system integrityEnsure mobile device security is in place, configured and up-to-dateWriting new and maintaining procedures for all desktop & server builds and application installationTroubleshoot problems and faults occurring in the operation of hardware and softwareUsing network management systems software and analysis equipment to collect routine network load statistics
The Ideal Candidate:You may have experience of the following roles: IT Support, Network Engineer, Systems Analyst, 2nd Line Support, Infrastructure Engineer, MCP, MCSA, MCSE, Field Service Engineer, Helpdesk, Systems Administrator, Service Desk, Server Engineer etc. Skills & Experience Required:Essential;
Qualifications/relevant professional qualifications in Computing/IT management or related areaExperience of a range of operating systems and related software and networked systemsExperience in the configuration and administration of Microsoft networksExperience of Cloud / Hosted software provision and environmentsExtensive general experience using IT in day-to-day operationsClear understanding of the technical infrastructure required to manage an extensive networkGood working experience of the following: Microsoft Windows Server / 2008 R2 / 2012 R2; Microsoft Active Directory; Microsoft Group Policy Management; TCP / IP, DNS, DHCP, WINS, VLANs; Microsoft Exchange 2003 / 2007 / 2010; Microsoft Windows XP / Vista / 7 / 10; Microsoft Office 2003 / 2010 / 2013 / 2016; Microsoft Office 365; Microsoft Remote Desktop Services; VMware vSphere; Veeam; Mitel Telephony; Dell / HP Servers; Dell / HP Clients / Thin Clients; ESET Antivirus; Backup; Firewalls; VoIPSignificant IT Experience with Networking, Switches, Routers and FirewallsUnderstanding but preferably a working knowledge of web technologies such as .NET, ASP, C# and PHPTravel to clients / meetings as requiredValid drivers license and own transportation
Experience working with and supporting Apple productsUnderstanding but preferably a working knowledge of Linux/Unix operating systems
The Company:PT Solutions Limited analyses, plans, designs, implements, manages and maintains IT systems that are aligned with their clients’ strategic aims. Their clients’ are from various industry sectors and their IT systems vary in size, complexity and support and management requirement. What’s Next?So what are you waiting for? If you are interested in this IT Consultant position, simply apply by submitting your CV via the button shown. Keywords: IT, 2nd Line, 3rd Line, Analyst, Helpdesk, Windows, VLANs, Network, Service Desk, Switches, Router, .NET, ASP, C#, PHP, Linux, Unix, Southampton, Portsmouth, HampshireThis vacancy is being advertised by Net-Recruit.
IT & Telecoms, 2nd Line Support, 3rd Line Support, Desktop Support
£20,000 to £27,000 Per Annum
Position: Desktop Support AdministratorLocation: Stoke, StaffordshireSalary: £25,000 - £27,000 (Dependent on Experience)The Company:Rapiscan Systems, a wholly-owned subsidiary of OSI Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Their products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Their security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.The Desktop Support Administrator Role:The Desktop Support Administrator will provide effective IT desktop support to all European Sites.This position is based in Stoke, however travel to other UK and European sites will be required.Key Responsibilities of the Desktop Support Administrator:
Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all timesProvide support for all applications running on servers and desktops and all hardware associated with the applicationsActively participate in team discussionsHelp develop IT solutions to meet the business objectivesCreate and maintain documentation on the all IT systemsDesktop support experienceAdvanced knowledge of Microsoft Windows XP, 7 and 8Competent knowledge of Microsoft Office 2003+ aboveExperience in writing work instructionsExcellent written and oral communication skillsCapable of working with minimum supervisionKnowledge of Backup Exec andor Comm Vault back up softwareNetworking experience (for desktop troubleshooting)
Skills & Experience Required:
MCP, MCSA or MCSE qualification preferredDesktop support in a multi-user environmentNetworkingAbility to be a self-starter and finisherKnowledge of BlackBerrys / Android handsetsPossess a positive attitudePrevious experience in a customer support roleHighly motivatedFull Clean UK Driving LicenseWorking understanding of Lotus Notes preferred but not vital (Version 8 and above)
What’s Next?So what are you waiting for? If you are interested in this Desktop Support Administrator position, simply apply via the button shown.Candidates that do not receive a response within 21 days should assume that their application has been unsuccessful on this occasion. Keywords: Desktop Support, Helpdesk, Servers, IT, Windows, MCP, MCSA, MCSE, Android, Lotus Notes, 2nd Line, 3rd Line, Stoke, Staffordshire This vacancy is being advertised by Net-Recruit.