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IT Helpdesk Engineer - Sheffield -
  • IT & Telecoms, Field Service Engineer
  • £7 to £14 Per Hour
  • Sheffield
Job SummaryWe are looking to recruit a 2nd Line Helpdesk Engineer to work for a major UK based company out of the Dinnington office near Sheffield. You will be working on desktop/server support desk as well as other projects. This role will include working on our helpdesk, supporting our remote customers.Job DescriptionYou will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manor is essential.The nature of the support calls can range from client desktop issues, to server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is essential, along with a good networking understanding, and knowledge working with windows servers is preferred.Core activities:Dealing with 2nd line calls, directly from customers or escalated from 1st lineSupport all customers' services in a professional mannerSelf-audit all work and ensure it meets all applicable technical and operational quality standardsWork efficiently and tidily, maintain a clean environment and at all times be polite to the customerRespond effectively and appropriately to all customer requests and enquiriesHigh standard of English is required as notes on calls are critical to our customersComplete work to agreed time scalesConfident and well-spoken phone mannerComply with Health & Safety standardsAttributes:Permanent roleAbility to take direction from supervisor / management and execute works in an efficient mannerProactive in the resolution of engineering obstacles, conferring with supervisorCustomer focused with a professional outward attitudeAbility to learn new skills quickly with training.Working week is 40 hours, Monday – FridayPlease click apply and attach your CV
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