Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Business Analyst Software development/ Microsoft .NET/ SQL Server £30,000-£40,000 DOEI am looking for a Business Analyst to join Microsoft.NET software house based in Exeter. They provide an online platform which is used by many household brands, and they now feel it is time to expand their customer base. This role is an opportunity for a Business Analyst to join a company that is looking to revitalise and add to, their product. You will have an incredibly large interaction with the direction that the company is going.Responsibilities include:- Gather and coordinate requirements, User stories, and acceptance criteria- Overseeing the platform migration project from a legacy platform to the .NET based SaaS architecture- To represent the business stakeholders while collaborating and being part of the development team and technical stories- Document workflows and present results of business analysis to internal and other stakeholders- System Scoping, Solution Design, Requirements Management- Create logical, intuitive and innovative solutions to complex problems.You will ideally be a dynamic, energetic candidate with a thirst to learn and develop who is educated to degree level and have 2 or more years’ experience in a commercial environment.Paying up to £40,000 with interviews starting the week commencing 8th May. Could this role be of interest?If so, contact George Charman and X4 Group to find out more.