Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Account Manager with Finnish - DublinA leading open source software provider is looking for an Account Executive to join the team that manages relationships in Finland. The Account manager will work to develop existing business relationships and boost sales in the Direct Sales Channel This position reports to the Sales Manager.Key Responsibilities Develop and execute sales strategies in order to build existing client relationships with the goal of meeting and exceeding assigned retention targets in all sectors. Previous experience with the (banks and insurance companies) would be desirableHands-on development of opportunities through strong relationship management and personal relationships.Drive upsell opportunities to closure, and establish strong, long-lasting relationships, which will yield on-going successes in accounts. Candidate must know how to identify customer pain points, speak business value vs. technical value, and how to sell enterprise software application solutions.Candidate Profile At least 3 years experience in a sales or account management role with responsibility for key client relationshipsA proven track record of successfully selling enterprise-level software solution sales (e.g. Content Management, Portal, Web, Collaboration, ERP, CRM, eBusiness and/or eCommerce applications).Demonstrated ability to execute each phase of the sales cycle, from lead generation (cold calling, leveraging of channels and contacts) to lead qualification and sales close.Fluent in English and Finnish other languages are a plus.Travel within assigned territory is required.Please send us your CV or call Brendan Madden on (+353 1) 41 88 130 for more information