A company that is part of a global company that provides innovative software and services to recruitment firms is now seeking a Director of Service Delivery based in Basingstoke to join its expanding team. The Director will receive many benefits such as - 22 days holiday per year increasing by 1 day for each year, up to a maximum of 30 days, BUPA private medical cover once you have served one year, company contributable pension scheme (Company will match contributions up to 3% after one year), subsidised Fitness First gym membership, childcare voucher scheme and much more. As an established tech provider, the company keeps its finger on the pulse and remains one of the recruitment industry’s technology leaders. It values imagination, initiative and hard work, and ensure those who share its values are celebrated. As the Director of Service Delivery your duties will be to:
Ensure the sales team is equipped with necessary support and tools to ensure customer expectations are managed, and a smooth onboarding experience is achieved.Be responsible for designing, optimising and implementing project management and delivery processes. In particular, you will focus on making the onboarding process as efficient and streamlined as possible, scaling it as the company scales.Have a collective view of all onboarding and other projects - their status, along with any issues or risks.Guide the team in terms of prioritisation and break through any barriers to success.Personally recruit, manage, and develop all Team Managers.Optimise how we capture and monitor customer satisfaction and take accountability for how the business scores both during and at the completion of client projects.
To be a successful Director of Service Delivery you will have the following skills and experience:
Experience managing technical implementations or other similar projects for a B2B software company.Experience managing a team of project resources.Experience implementing and optimising processes.Passionate about providing a first-class onboarding and ongoing maintenance experience for customers, and you can motivate others to do the same.Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.Experience working in the recruitment industry is advantageous.
In return the Director of Service Delivery will receive a salary of £55,000 - £65,000 per annum depending on experience.The first stage of the application process is to apply online.