Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
A well-known international insurer is recruiting a permanent IT Service Delivery and Vendor Manager, ideally with financial services experience and an entrepreneurial spirit to join their dynamic team in their new central Solihull offices. This is a company committed to helping people plan and build a secure financial future using highly regulated financial products and advice. The successful candidate will have the ability to articulate technical issues to internal teams and senior managers, and also have experience in networks, telephony and end user computing. Hours of work will be 9am – 5pm Monday to Friday. Key Duties: - Responsible for the delivery, support and maintenance of all IT services - Responsible for service management, capacity management, network provision, service desk operation and management through outsourced partners. - Budget monitoring, change control, disaster recovery, information security, procurement, risk management and service improvement. - Providing formal Service Delivery Management in line with agreed SLAs, developing and maintaining improvement plans as necessary. - Build and own the service catalogue and SLAs and ensure services are delivered within agreed SLAs and supplier responsibilities. - Leadership of Service Improvement Plans (SIPs) and service planning of significant business events that require enhanced or adjusted Service Levels. - Conduct regular service reviews and contract reviews with suppliers and provide regular supplier status reports. - Engage with stakeholders in the IT function to gather information regarding the perception of supplier services. - As part of the systems roadmap you will be responsible for managing and co-ordinating the delivery of system upgrades and development to meet the business priorities through systems partners. - Ensure root cause analysis is provided and resolution is delivered to minimise the future impact of incidents, and to identify and address contributing factors to the root cause. - Continually evaluate the quality of all deliverables, including those of 3rd parties, to ensure the end product is fit for purpose and are acceptable to all stakeholders. - Ensure that appropriate prioritising, planning, resourcing and contingency for issues are integrated into the change programme and resource plans so they are central to delivery. - Balance process with flexibility and be absolutely focused on service delivery and customer satisfaction. - Ensure effective management and process controls are in place and that both internal and external reporting and where necessary escalation is effective. - Bring new technology ideas to the business and help support and educate staff to maximise the tools provided. Key Skills/Experience Required: - A strong customer mentality, constantly striving for great IT service. - Proven track record as an IT Service Delivery and Vendor manager and operational experience around day to day management of ITC Infrastructure components both to develop and support our business. - Ability to develop, implement and manage service delivery and vendor management processes and procedures. - Experience of meeting the standards of large, highly regulated organisations. - Capable of being in control of the detail and communicating at the right level to get problems resolved and appropriate for the audience. - Structured problem solving techniques. - Exceptional planning and organisational skills. - A background in Financial Services would be highly beneficial and educated to degree level and experience of ITIL is desirable. This is an exciting and responsible role for an experienced IT Service Delivery and Vendor Manager who is seeking key role within an entrepreneurial business with a household name. In return you will receive a salary of £50,000 - £60,000 depending on experience, plus a competitive benefits package including 26 days holiday (plus stats), performance related bonus and pension.
The first stage of the application process is to apply online.
Professional Services Engineer Location: Bournemouth Working Hours: Flexible working hours (based on a standard 8 hour day) Salary: £30-36k DOE plus benefits, pension, on-call allowance, company laptop and mobile Rock recruitment are seeking a dedicated Professional Services Engineer to join an IT professional solutions business. You will be joining an exciting company at a time of considerable growth with the huge opportunity for a long term career. In this role you will be responsible for undertaking pre-sales requirements gathering and solution design, including client presentations; as well as project management and technical implementations for clients and internal requirements. As the subject matter expert you would also be expected to provide escalation support to the service desk and resolution of major incidents. Key responsibilities: In this role you will be Investigating, analysing and recommending solutions and technologies for client and internal systems you will be Onboarding new clients as well as dealing with escalated Service Requests and Incidents. You will support the New Business and Account Management teams with creating and presenting solution proposals. Other responsibilities include - Project Management Ensuring all clients are fully informed regarding project progress and risks. Project Engineering Attending client sites when required Communicating with clients via telephone, e-mail and remote support tools to resolve Incidents. On occasion work outside of your normal hours at short notice to resolve major incidents and complete projects within deadlines. Minimum of one week per month on the out of hours support rota Availability out of hours to assist with Priority 1 incidents Management of your own time and resolution of incidents within SLA Strive for continuous improvement in everything you do Documentation of client and internal systems Required Experience: * Minimum of 3 years supporting Microsoft Windows Server systems * Minimum of 3 years designing IT infrastructure solutions * Previous experience within an IT outsourcing organisation or an IT department supporting 100+ users Required Skills: * Windows Server Technologies * Microsoft Exchange * Storage and virtualisation * Project Management * Solid understanding of network design and configuration * Excellent telephone manner * Excellent time keeping * Attention to detail * Excellent Customer Service Skills * Full UK Driving license and own car Required Qualifications: * IT related Degree or Equivalent * MCSA Desired Experience/Qualifications: * Azure * Office 365 * MCSE * VCP If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence. Thanking you in advance for your application.
Position: Service Delivery Manager Location: Bournemouth Salary: £40-50k DOE Rock Recruitment are excited to be working with a leading global solutions provider who have been protecting company assets and employees across the world since 2000. Our client works with organisations of all sizes and have responsibility for the safety of more than 11 million people. Whether it is managing large-scale emergency evacuations, handling kidnap-for-ransom situations or simply managing safe trips for travelling business people, our client is there to assist. Deploying their solutions, our client ensures companies comply with their legal Duty of Care obligations, which makes good business sense in terms of resilience and continuity, and also sends a positive message to those people potentially putting themselves at risk on behalf of the company. Primary Role * Service delivery to all clients including implementation, configuration, training and ongoing service * Working with relationship account managers to ensure high customer satisfaction and renewal, taking responsibility for all operational and quality aspects * Assembling and managing project teams drawn from across the organisation to provide agreed deliverables to clients, on budget and on time * Communicating with clients on all service/operational issues and change requests; able to negotiate and navigate around commercials, budgets, scopes and deliverables to ensure the client and the business both achieve their goals * Line manage the Service Delivery Team * KPI reporting internally and to clients, on service delivery Detailed Responsibilities * Lead training and implementation for small to large-scale clients * Liaise with other company departments for integrated delivery * Ensure delivery according to project timelines and contractual obligations, including handling change requests * Embedding solutions operationally into clients' internal travel risk management processes * Responsible for the operating instructions manual for all new and existing implementations * Management of ongoing, inbound customer service queries and requests (helpdesk) * Be able to demo, configure, troubleshoot, test and integrate data connections on all technical solutions * Manage expectations and ensure customer satisfaction through follow-up, responsiveness and excellent communications * Be able to manage multiple implementations concurrently * Identify, diagnose, resolve all operational and service issues as they arise * Drive improvements to the implementation process in the continual search for excellence Key Skills and Experience * Strong project and programme management skills, with prior experience of delivering multiple, complex, technology-based implementations/solutions * Strong interpersonal and external client management skills, with prior experience of dealing with senior management and/or executive-level clients * Strong commercial skills and experience of juggling and reconciling budgets, timeframes, resources to achieve desired goals * Line managing a small team * Self-starter, driven, successful, strong organisation, presentation, interpersonal and consultative skills * Able to operate in a fast moving, dynamic and entrepreneurial environment * Prepared to work out of hours/be on call * Team player * Experience of working with or in Travel Management Companies (TMCs) and/or the Global Distribution System (GDS) would be beneficial. For applicants without this experience, demonstrating an ability to work in new industries and a willingness to learn will be favourable Reporting This role will report directly to the Chief Operating Officer Remuneration This is a full time, permanent position including: * £40-50K based on experience * 25 days of annual leave plus Bank Holidays recognised in England To Apply for this Position If you would like more information regarding this role or to apply please submit your CV, along with a cover letter detailing how you meet the key skills and experience required. All applicants will be treated in the strictest of confidence. Thank you in advance for your application.