Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
One of the largest independent IT service and support companies in the UK is seeking a Service Desk Analyst based in Knutsford to join its expanding team. This is a great opportunity to become an integral part of the rapidly growing technical services division as it looks to continue the growth experienced over the past few years.The company’s philosophy of ‘service beyond the call’ delivers a high level of support to all their client’s communications and data management requirements. It delivers a consultative approach by understanding companies’ needs, strategy and long-term objectives and enables better productivity. Established in 1979 and incorporated in 1985, they are privately owned with a turnover of £20 million. There are 200 employees with a customer base of 600 plus, that covers the UK & Northern Europe 24x7x365.As the Service Desk Analyst, your duties will be to:
Provide direct technical support by telephone to key clients to a successful conclusion both in and out of hours based on staff rota 24 x 7.Answer phone calls and log accurately into customer’s call logging system when required and investigate, manage and resolve incidents in accordance with procedures and SLA.Provide incident management and escalation in accordance with client requirements and procedures, drive / manage calls to resolution within SLA, review service calls and escalate as appropriate.Act as a first line escalation point (for immediate issues) and refer more complex issues.Share knowledge and processes with team, pro-actively resolve issues with service calls, escalating when required, apply company procedure and adopt with any processes put in place by management and refer all relevant issues to Line Manager for further investigation.
To be a successful Service Desk Analyst you will have the following skills and experience:
Experience in proactively monitoring and actioning of client support queues and mailboxes, the ability to investigate and troubleshoot a wide variety of problems, with network and computer hardware, operating systems and application software.Working knowledge of recent and current releases of Microsoft Windows Server and Exchange Server products.A good understanding and experience of working with Windows Server 2008, 2012 and Active Directory, advanced MS office knowledge and trouble-shooting.
The Service Desk Analyst will be working on a shift rota based on 7am till 7pm – 5 week rota including weekends, three shift patterns, 7am – 3pm, 9am – 5pm and 11am – 7 pm.In return, the Service Desk Analyst will receive a salary of £20,000 - £22,000 per annum.
The first stage of the application process is to apply online.