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IT Service Desk Analyst - Folkestone -
  • IT & Telecoms, Service Desk
  • £90 Per Day
  • Folkestone
A leading global provider of insurance and reinsurance products is looking for an IT Service Desk Analyst to join its global team. This role is for 6 months. Although initially a contract position, there is a strong possibility that this position could offer a route into permanent employment in the near future.  This is your opportunity to join one of the world's leading wholesale providers of reinsurance, insurance and other innovative forms of insurance-based risk transfer. Its business is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. This is a truly unique opportunity to join a global financial services company with offices in over 25 countries and 14,000+ employees and be given training in IT Helpdesk / Service Desk As the IT Service Desk Analyst, your duties will be to:  Act as the first point of contact and provide initial customer support via phone, email and through the ticketing system.Create complete and accurate tickets in the management system for all new incidents / requests.Resolve incidents / requests and close tickets without the involvement of second level support wherever possible.Identify recurrent or multiple incidents (trends) relating to an underlying problem and initiate the appropriate remedial action in accordance with company processes.  To be a successful IT Service Desk Analyst you will have the following skills and experience:  Experience of IT Helpdesk is preferred but NOT essential – training will be provided to those without.Excellent customer focused attitude, with a talent for making customers feel important.  Excellent verbal and written communication skills, which are used to provide the customer with the right information at the right time and in the right way.Excellent listening skills to convey a quick understanding of the customer’s needs.Proven experience in using initiative and analytical skills to solve problems and come up with solutions. Ability to work flexible hours.Competency in MS Office Suite.This position will suit an Analyst that has a strong customer support or sales skills.  In return, the IT Service Desk Analyst will receive a salary of £92 per day.   There is a strong possibility that this could lead to permanent employment in some form.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
IT Service Desk Analyst - Folkestone -
  • IT & Telecoms, Service Desk
  • £90 Per Day
  • Folkestone
A leading global provider of insurance and reinsurance products is looking for an IT Service Desk Analyst to join its global team. This role is for 6 months. Although initially a contract position, there is a strong possibility that this position could offer a route into permanent employment in the near future. This is your opportunity to join one of the world's leading wholesale providers of reinsurance, insurance and other innovative forms of insurance-based risk transfer. Its business is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. This is a truly unique opportunity to join a global financial services company with offices in over 25 countries and 14,000+ employees and be given training in IT Helpdesk / Service Desk As the IT Service Desk Analyst, your duties will be to: • Act as the first point of contact and provide initial customer support via phone, email and through the ticketing system.• Create complete and accurate tickets in the management system for all new incidents / requests.• Resolve incidents / requests and close tickets without the involvement of second level support wherever possible.• Identify recurrent or multiple incidents (trends) relating to an underlying problem and initiate the appropriate remedial action in accordance with company processes. To be a successful IT Service Desk Analyst you will have the following skills and experience: • Experience of IT Helpdesk is preferred but NOT essential – training will be provided to those without.• Excellent customer focused attitude, with a talent for making customers feel important.• Excellent verbal and written communication skills, which are used to provide the customer with the right information at the right time and in the right way.• Excellent listening skills to convey a quick understanding of the customer’s needs.• Proven experience in using initiative and analytical skills to solve problems and come up with solutions.• Ability to work flexible hours.• Competency in MS Office Suite.• This position will suit an Analyst that has a strong customer support or sales skills. In return, the IT Service Desk Analyst will receive a salary of £92 per day. There is a strong possibility that this could lead to permanent employment in some form.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
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