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Service Desk / Helpdeskl Support Analysts - Citrix  - Cardiff, Wales -
  • IT & Telecoms
  • Negotiable
  • Cardiff, Wales
IS Service Desk Support Analyst - Windows, Exchange, AD, Citrix VDI - National Charity Cardiff CF3 £18-28,000pa DOE Permanent We currently have an urgent vacancy for Service Desk Support Analysts on behalf of a National Charity based in the Cardiff. Working within a team you will be responsible for providing 1st and 2nd line support to circa 1200 staff nationally in an ITIL based environment. We are looking for individuals who are able to offer solid Service Desk (Support Analyst) experience in a Microsoft Windows environment providing 1st - 2nd line technical support including application support of bespoke applications (CRM). We need people who are able to offer: - Solid 1st - 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable) - Windows 2008 Server, Active Directory and Exchange 2010 experience - Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner) - Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls - Installation, setup and diagnostics of MS Windows 7/8/10 - MS Office 2010/2013 Professional, SCCM experience (preferred) - Experience with Citrix XenApp and XenDesktop (strongly preferred) - Desktop and browser security components: including site security certificates, firewalls and anti-virus - Act as an escalation point for 1st Line Service Desk support Analysts - IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred - Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written. You will be working within a three core shift system thus ensuring that the IS Service Desk is adequately covered between 08:00hrs and 20:00hrs with occasional rare travel to support local offices and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003. Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL, Citrix VDI, Citrix XenApp, Citrix XenDesktop, Windows 2008 Server , AD, Active Directory, Exchange 2010, Windows XP/7/8/10, Office 2010, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT
Service Desk Support Analysts - Citrix VDI, Windows - Cardiff, Wales -
  • IT & Telecoms
  • Negotiable
  • Cardiff, Wales
Service Desk Support Analysts - Citrix VDI, Windows, Exchange, AD - Cardiff CF3 £18-28,000pa DOE Our clients is relocating their Service Desk Operations from London to Cardiff and are looking to recruit experienced 1st - 2nd Line Service Desk Support Analysts join the organisation to be part of the newly formed service desk team, providing 1st and 2nd line support to circa 1100 staff nationally working within an ITIL structured environment. We are looking for individuals who are able to offer solid Service Desk (Support Analyst) experience in a Microsoft Windows environment providing 1st - 2nd line technical support including application support of bespoke applications (CRM). We need people who are able to offer: - Solid 1st - 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable) - Experience with Citrix VDI including XenApp and XenDesktop - Windows Server 2008/2012, Active Directory and Exchange 2010 experience - Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner) - Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls - Installation, setup and diagnostics of MS Windows 7/8/10 - MS Office 2010/2013 Professional, SCCM experience (preferred) - Desktop and browser security components: including site security certificates, firewalls and anti-virus - IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred - Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written. You will be working within a three core shift system thus ensuring that the IS Service Desk is adequately covered between 08:00hrs and 20:00hrs with occasional rare travel to support local offices and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidates must have the ability to take ownership of issues and see them through to resolution while providing excellent service. Due to the nature of the organisation's public services you must be able to pass DBS police checks or have already obtained security clearance previously. In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003. Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL, Citrix VDI, Citrix XenApp, Citrix XenDesktop, Windows 2008 Server , AD, Active Directory, Exchange 2010, Windows XP/7/8/10, Office 2010, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT
Telecom Engineer - Cardiff -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Cardiff
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Cardiff, South Wales. The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of Cardiff and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. 4exMilitary Jobs Ltd is at the forefront of supplying military leavers and ex-military personnel working in logistics and supply chain, facilities management, catering, hospitality and life support services, military and defence support services, aviation and aerospace, IT and telecoms, fuel supply and distribution, security, retail, wholesale and PX, QA / QC and food safety, health and safety, HR, training and instructors, wealth management, engineering and construction, naval, port and marine- Worldwide!
ITIL Services Manager / Service Desk Manager - Card - Cardiff, Wales -
  • IT & Telecoms
  • Negotiable
  • Cardiff, Wales
ITIL Services Manager / Service Desk Manager - Cardiff CF3 To £40,000pa permanent Our client is relocating their Service Desk Operations from London to Cardiff and are looking to recruit an experienced ITIL Service Desk Manager to join the organisation to help set-up newly formed service desk team (ITIL driven), recruiting, training and managing the team on a daily basis. As this is a newly formed role and function for the area it is a fantastic opportunity for the right person to create their own team from scratch and join the organisation at a time of exciting change. You will report directly to the Assistant Director Technology. Role You will be responsible for the management of day to day operations of the IS Service Desk (1st - 2nd line support), ensuring that incidents, problems and service requests are dealt with and resolved within SLA within an ITIL v3 framework environment. Ensure at all times that there is adequate cover between 9.00 - 17.00 hrs. You will provide leadership to IS Service Desk staff and volunteers including training and/or mentoring on a daily basis. Skills - Experience We are looking for someone who is able to offer solid management experience of IS Service Desk (Helpdesk) teams within a strict ITIL environment, delivering service to SLA guidelines. You will have extensive report writing experience as you will be expected to produce management reports on Service Desk activities and performance against SLA - KPI compliance. You will also be instrumental in establishing and obtaining goals for acceptable performance in accordance with SLA and to develop, update and implement IT policies and procedures on ITIL best practices. ITIL foundation and/or ITIL Manager's Certificate in IS Service Management required. Operationally - Develop, update and implement IT policies and procedures on ITIL best practices - Ensure incident, problems and service request are delivered within Service Level Agreement parameters - Report on IS Service Desk activity and performance against SLA - Highlight service level issues and escalate in a timely manner to minimise corporate risk and enhance customer service experience - Administer IS Service Desk System and ensure adequate staff cover - Manage annual review process for team, and related objectives and development, ensuring that the team are motivated and effectively developed You will have solid interpersonal skills as well as excellent oral and written communications and presentation skills, be customer focused with an excellent telephone manner. You must be able to manage time and conflicting priorities in a complex environment. Able to work methodically as part of a team or independently, and able to work without direct supervision. We are looking for someone who is not afraid to give a commitment to get the job done as this may, on occasions require unsocial hours of work in addition to participation on an Emergency on call rota with potential nationwide travel as required. The technical environment consists of (some hands on experience would be preferable): - Windows Server 2008-2012, AD, Exchange 2010, SharePoint 2007, Microsoft Dynamics CRM - Citrix VDI including XenApp and XenDesktop - Skype for Business Enterprise - MS Windows 7/10 - MS Office 2013 Professional - ITSM tools (Track-IT) in an ITIL environment Due to the nature of the organisation's public services you must be able to pass DBS police checks or have already obtained security clearance previously. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
Telecom Engineer - Cardiff -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Cardiff
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Cardiff, South Wales. The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of Cardiff and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. 4exMilitary Jobs Ltd is at the forefront of supplying military leavers and ex-military personnel working in logistics and supply chain, facilities management, catering, hospitality and life support services, military and defence support services, aviation and aerospace, IT and telecoms, fuel supply and distribution, security, retail, wholesale and PX, QA / QC and food safety, health and safety, HR, training and instructors, wealth management, engineering and construction, naval, port and marine- Worldwide!
Telecom Engineer - Cardiff -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Cardiff
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Cardiff, South Wales. The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of Cardiff and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. 4exMilitary Jobs Ltd is at the forefront of supplying military leavers and ex-military personnel working in logistics and supply chain, facilities management, catering, hospitality and life support services, military and defence support services, aviation and aerospace, IT and telecoms, fuel supply and distribution, security, retail, wholesale and PX, QA / QC and food safety, health and safety, HR, training and instructors, wealth management, engineering and construction, naval, port and marine- Worldwide!
Telecom Engineer - Cardiff -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Cardiff
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Cardiff, South Wales. The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of Cardiff and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. 4exMilitary Jobs Ltd is at the forefront of supplying military leavers and ex-military personnel working in logistics and supply chain, facilities management, catering, hospitality and life support services, military and defence support services, aviation and aerospace, IT and telecoms, fuel supply and distribution, security, retail, wholesale and PX, QA / QC and food safety, health and safety, HR, training and instructors, wealth management, engineering and construction, naval, port and marine- Worldwide!
Infrastructure & Field Support Engineer 3rd Line -  - Cardiff, Wales -
  • IT & Telecoms
  • Negotiable
  • Cardiff, Wales
Infrastructure - Field Support Engineer 3rd Line - Windows AD 2008, Exchange 2010, Citrix VDI St Mellons, Cardiff CF3 £29,000 - Permanent This is an excellent opportunity for an experienced individual to join a worthy national charity and to help make a difference to people's lifes. We are looking for an enthusiastic individual to join a small team of infrastructure engineers to help maintain the infrastructure and business information systems by providing field, project and technical support for the organisation. Role The role will involve the following: - Provide 2nd/3rd line technical support - Develop and maintain all gold build images for Desktop\Laptops and Citrix VDI - Ensure that build and technical documentation is kept up to date - Provide support for communication systems, e.g. VOIP telephony, video conferencing, Skype for business - Manage SCCM to develop and deploy updates to Servers, Workstations and laptops - Developing migration scripts and strategies to provide cost effective solutions to support the charity's needs - Installation, configuration, fault diagnosis and rectification of a range of local and wide area network components: incl. HP Switches, CISCO routers, firewalls, etc. - Follow change and release management processes for implementing changes to the infrastructure - Create, update and maintain system documentation - Manage and maintain cases raised on Track-It! case logging application - Work within ITIL framework (specifically IS Service Desk and Problem Management) to SLA guidelines - Work closely with other IS staff and 3rd parties in support of service delivery - Delivering on site support as required In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services. Key technical skills will include: - Solid proven experience in an infrastructure 3rd line technical support role - Supporting virtualised infrastructures (VMWare ESXi 6.5 inc. VCentre(s) - SRM) - Extensive experience supporting Windows Server 2008/2012 AD and Windows 7 - 10 Desktop - Supporting Windows Active Directory including DHCP, DNS, GPO, TCP/IP - Supporting MS Exchange 2010 - Experience with Citrix VDI XenApp - XenDesktop and Citrix Access Gateway - Experience project delivery - Deploying workstation builds via SCCM - Understand group membership, user - NTFS share permissions - Experience of supporting HP ProCurve Switches, ProLiant Servers, Blades and Sans inc. Nimble, Lefthand and MSA - Experience of supporting Microsoft Skype for Business - Experience supporting Microsoft Direct Access and Scripting experience .vbs, WMI, PowerShell - You will have excellent written and oral communication skills including excellent interpersonal skills with staff at all levels of IT experience - Qualified to MCSE level or equivalent experience including ITIL - Prince 2 foundation certified (Preferred) You will be working within a three core shift system thus ensuring that the IS Services are adequately covered between 08:00hrs and 20:00hrs with occasional travel to support local offices and stakeholders throughout the country. Participation in weekend work or late night working to complete projects or provide support as required. Due to the secure nature of the organisation there is a strong preference for candidates with current security clearance or at the very least CRB checked. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
ITIL Service Desk Manager - National Charity - Cardiff, Wales -
  • IT & Telecoms
  • £38,000 to £40,000 Per Annum
  • Cardiff, Wales
Service Desk Manager - National Charity St Mellons, Cardiff CF3 £38-40,000pa permanent We currently have an exciting opportunity for an experienced Service Desk Manager to join a National Charity based in the St Mellons area of Cardiff. This is a newly formed role for the area and a great opportunity to join the organisation at a time of change whilst they relocate the Service Desk function out of London to Wales. You will report directly to the Assistant Director Technology. Role You will be responsible for the management of day to day operations of the IS Service Desk, ensuring that incidents, problems and service requests are dealt with and resolved within SLA within an ITIL framework environment. Ensure at all times that there is adequate cover between 9.00 - 17.00 hrs. You will provide leadership to IS Service Desk staff and volunteers including training and/or mentoring on a daily basis. Skills - Experience We are looking for someone who is able to offer solid management experience of IS Service Desk (Helpdesk) teams within a strict ITIL environment, delivering service to SLA guidelines. You will have extensive report writing experience as you will be expected to produce management reports on Service Desk activities and performance against SLA - KPI compliance. You will also be instrumental in establishing and obtaining goals for acceptable performance in accordance with SLA and to develop, update and implement IT policies and procedures on ITIL best practices. ITIL foundation and/or ITIL Manager's Certificate in IS Service Management required. The technical environment consists of (hands on experience would be preferred): - Windows Server 2008-2012, AD, Exchange 2010, SharePoint 2007, Microsoft Dynamics CRM - Citrix VDI including XenApp and XenDesktop - Skype for Business Enterprise - MS Windows 7/10 - MS Office 2013 Professional - ITSM tools (Track-IT) in an ITIL environment Operationally - Ensure incident, problems and service request are delivered within Service Level Agreement parameters - Report on IS Service Desk activity and performance against SLA - Highlight service level issues and escalate in a timely manner to minimise corporate risk and enhance customer service experience - Develop, update and implement IT policies and procedures on ITIL best practices - Administer IS Service Desk System and ensure adequate staff cover - Manage annual review process for team, and related objectives and development, ensuring that the team are motivated and effectively developed You will have solid interpersonal skills as well as excellent oral and written communications and presentation skills, be customer focused with an excellent telephone manner. You must be able to manage time and conflicting priorities in a complex environment. Able to work methodically as part of a team or independently, and able to work without direct supervision. We are looking for someone who is not afraid to give a commitment to get the job done as this may, on occasions require unsocial hours of work in addition to participation on an Emergency on call rota with potential nationwide travel as required. Due to the nature of the charity you must be able to pass DBS police checks or have already obtained security clearance previously. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
Telecom Engineer - Cardiff -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Cardiff
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Cardiff, South Wales. The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of Cardiff and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. 4exMilitary Jobs Ltd is at the forefront of supplying military leavers and ex-military personnel working in logistics and supply chain, facilities management, catering, hospitality and life support services, military and defence support services, aviation and aerospace, IT and telecoms, fuel supply and distribution, security, retail, wholesale and PX, QA / QC and food safety, health and safety, HR, training and instructors, wealth management, engineering and construction, naval, port and marine- Worldwide!
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