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BI Developer SAP Business Objects, SQL Server - Nat - Cardiff, Wales -
  • IT & Telecoms
  • Negotiable
  • Cardiff, Wales
BI Developer SAP Business Objects, SQL Server - National Charity Cardiff, Wales £35,000 + excellent benefits We currently have an urgent vacancy for a Business Information Developer on behalf of a National Charity based in St Mellons, Cardiff. You will be an integral member of the newly formed Knowledge and Insight Department where you will lead the reporting team and driving effective use of MI data and data tools. You will be responsible for ensuring accurate and reliable management information (MI) is provided to key internal and external stakeholders. - Work with the Assistant Director for Knowledge and Insight to ensure effective national reporting and analysis - Line manage the Report Writer, supporting identification and resolution of issues - Advise on improvements in data quality, ways to improve consistency across reports and updates to the organisation's case management system (CMS) - Ensure that routine management information requirements are met, including that scheduled reports run correctly and on time - Work with the performance - data analysts to provide accurate and reliable performance data for all stakeholders - Collaborate with the performance and data analysts, supplier and external partners to develop new measures as required, in line with organisational priorities - Liaise with suppliers and internal colleagues to ensure changes to data sources (CMS) are captured in the data warehouse - Ensure the SAP Business Objects system is kept up to date with the data warehouse - Develop extraction routines and processes for new and existing data sources - Support colleagues to improve their knowledge - understanding of data they use - Develop new reports to mutually agreed timescales - Manage SAP Business Objects system maintenance, including maintaining 'universes', user administration and system setup (BO V4.2, Information Design tool, Central Management Console) - Microsoft SQL Server function maintenance (SQL Queries, Views - Tables, SSIS, ETL, SQL 2016) - Conduct Data Validation and data quality checks The successful candidate will work closely with the Performance Analysts team to enable data consistency, advice on data requiring improvement and facilitate national level data analysis. The charity offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services and being a vital force for change. Due to the nature of the charity you must be able to pass DBS police checks or have already obtained security clearance previously. Whilst we attempt to respond to all candidates within 3 days, if you haven't heard from us within this period please conclude that your application has been unsuccessful. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
ITIL Information Services / Service Desk Manager -  - Cardiff, Wales -
  • IT & Telecoms
  • £44,000 Per Annum
  • Cardiff, Wales
ITIL Information Services / Service Desk Manager - National Charity St Mellons, Cardiff CF3 £44,000pa permanent We currently have an exciting opportunity for an experienced Information Services Manager to join a National Charity based in the St Mellons area of Cardiff. This is a newly formed role for the area and a great opportunity to join the organisation at a time of change whilst they relocate the Services function out of London to Wales. You will report directly to the Assistant Director Technology. Role You will be responsible for the day to day management and delivery of the Technology services for the Service Desk, working with the Infrastructure Team Leader to ensure infrastructure is running to optimum performance, and faults are resolved within Service or Operational Level Agreement parameters. Ensuring at all times that projects are scoped correctly and delivered on time, including Change Management for Technology services. You will provide leadership to the Infrastructure (4) and Service Desk (4) teams on a daily basis. Skills - Experience We are looking for individuals who are able to offer solid management experience of technical teams, managing complex networks and telephony platforms including Skype for Business, Microsoft Server environment within an ITIL framework. You will have large scale IT project management experience utilising tools such as Prince 2 or Agile. The technical environment consists of (so hands on experience would be strongly preferred): - Windows Server 2008-2012, AD, Exchange 2010, SharePoint 2007, Microsoft Dynamics CRM OWA - Citrix VDI including XenApp and XenDesktop - Networks (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls - Lync 2013 or Skype for Business Enterprise - MS Windows 7/8/10 - MS Office 2010/2013 Professional, OWA and SCCM - ITSM tools (Track-IT) in an ITIL environment - Ability to multitask across multiple incidents, be organised and have a keen eye for detail Operationally - Ensure incident, problems and service request are delivered within Service and Operational Level Agreement parameters - Infrastructure necessary for BAU is available 99.9% of the time - Software Licence Compliance 99.9% of the time - Manage multiple complex budgets accurately and effectively and report against financial key performance indicators You will have solid interpersonal and customer service skills in addition to excellent communications skills, both verbally and written, able to sift detail for key customer-relevant information and communicate complex and / or technical information simply and effectively. You must be able to manage your own and team members' time effectively, and manage conflicting priorities to meet internal and external customer priorities, in a fast-paced environment. We are looking for someone who is not afraid to give a commitment to get the job done as this may, on occasions require unsocial hours of work in addition to participation on an Emergency on call rota with potential nationwide travel as required. Due to the nature of the charity you must be able to pass DBS police checks or have already obtained security clearance previously. Whilst we attempt to respond to all candidates within 3 days, if you haven't heard from us within this period please conclude that your application has been unsuccessful. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003. Key Words: Service Desk Manager, Information Services Manager, Infrastructure Manager, Manager, Project Manager, ITIL, Prince 2, Agile, Skype, Windows, Server, SLA, OLA, Support Manager, IS Manager, Helpdesk Manager, ITSM
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