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Support Analysts (2) - Skype for Business rollout - - Bristol, Avon -
  • IT & Telecoms
  • Negotiable
  • Bristol, Avon
Support Analysts (2) - Skype for Business rollout - National CharitySouth West Region or North West/Midlands RegionImmediate short term contract to End march 2018We currently have an urgent contract vacancy for 2 field based Support Analysts to provide support for the national rollout of Skype for Business on behalf of a National Charity. You will be part of a team responsible for the installation and configuration of Skype for Business in your region.We are looking for 2 individuals who have prior experience in a similar project where you have been responsible for a major Skype for Business rollout. Your experience will cover:- Skype for Business (2015) installation - configuration- Windows Server 2012, AD and Exchange 2010- Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptops)- Network support, Installation, configuration (LAN, WAN, TCP/IP config. etc.) incl. switches and routers- Installation, setup and diagnostics of MS Windows 7/10 - MS Office 2010/2013 Professional- SCCM experience would be usefulNaturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.Due to the nature of the charity you must be able to pass DBS police checks or have already obtained security clearance previously.Whilst we attempt to respond to all candidates within 3 days, if you haven't heard from us within this period please conclude that your application has been unsuccessful. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.
Telecom Engineer - Exeter -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Exeter
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Exeter (EX1, EX2, EX3, EX4, EX5). The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of the advertised Post Code and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.We highly recommend you "Like" or "Follow" our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable. If you are about to leave the Armed Forces or are ex-military seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities.
Telecom Engineer - Plymouth -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Plymouth
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Plymouth (PL1, PL2, PL3). The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of the advertised Post Code and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.We highly recommend you "Like" or "Follow" our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable. If you are about to leave the Armed Forces or are ex-military seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities.
Telecom Engineer - Gloucester -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Gloucester
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Gloucester (GL5, GL6, GL10, GL55, GL56). The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of the advertised Post Code and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. If you are about to leave the Armed Forces or are ex-military seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities.
Junior Application Support Analyst - Frome -
  • IT & Telecoms, Analyst Prog/Dev
  • £20,000 to £25,000 Per Annum
  • Frome
Junior Application Support AnalystUp to £25,000 per annumFrome, SomersetPermanent Are you proficient with SQL database management? Are you able to analyse and evaluate data? If the answer is YES, then we would love to hear from you!Due to continued growth my client is looking to recruit a Junior Application Support Analyst to join their well-established team in Frome. You will be providing a liaison function between the business side of the company and the IT departments and external service providers. You will be the driving force behind the company's' approach to the website, ERP systems, identifying options, workflow and data management, data analysis and reporting.Duties: * Interpret business intelligence requirements * Maintaining existing SQL queries * Create and run SQL queries from the database * Define and create KPIs * Work with external systems and infrastructure providers to address networking, programming and hardware/software issues * Maintain and promote MS SharePoint Services * Work closely with users to identify business, department and individual change needs * Design and review test casesThe successful candidate will be/have: * Degree or equivalent in commerce or business with major studies such as BA/BSC Information Systems Management * Expertise in the modelling/mapping of business processes * Excellent attention to detail * Able to gather and document requirements include the production of process flows, interview skills, workshop facilitation and investigate of current state * Excellent interpersonal, oral and written communication skillsThis is a full time position Monday to Friday 9.30am - 5.30pm (37.5 hours per week), however 8.30am - 4.30pm or 9am - 5pm are also feasible.Successful candidates will be contacted within 3 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
IT Support Advisor - Bristol -
  • IT & Telecoms, 1st Line Support/Helpdesk
  • £8 Per Hour
  • Bristol
One of the UK's leading developers and providers of payroll software and outsourced payroll services is seeking temporary IT Support Advisors to join its expanding team based in Bristol. In-house training will be provided.To be a successful IT Support Advisor you will have the following skills and experience: Able communicate clearly and calmly under pressure in a busy working environment.Technical troubleshooting with software and hardware.Knowledge of Microsoft operating systems and programs.Good interpersonal and customer care skills.Good and accurate record keeping.Any call centre experience would be beneficial.Exposure to relational databases/SQL Server would be beneficial.  This IT Support Advisor role is temporary for approximately 3 months, working 37.5 hours per week.In return, the IT Support Advisor will receive a salary of £8.50 per hour.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Telecom Engineer - Plymouth -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Plymouth
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Plymouth (PL1, PL2, PL3). The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of the advertised Post Code and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.We highly recommend you "Like" or "Follow" our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable. If you are about to leave the Armed Forces or are ex-military seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities.
Senior IT Engineer - MPSREC007 - Truro -
  • IT & Telecoms, Field Service Engineer
  • Negotiable
  • Truro
Senior IT Engineer – MPSREC007My client is a Cornish integration company looking for a Senior IT Engineer (MPSREC007) to join their rapidly expanding technology business. They are keen to find the right person, with a high level of technical expertise, to join their dynamic Technical Services team.If you’re looking for a fast-paced role working with a diverse variety of clients, where every day has exciting new opportunities, then you’ll fit well into their working culture.In return, they offer good rates of pay and a huge amount of scope for you to further your experience with a company dedicated to quality and excellence.  The Job Role·       As well as providing second line support for our Helpdesk, you will be allocated a number of customers to help support and grow their IT infrastructure·       Planning, designing and implementing various technical projects for our clients across a varied array of products·       Supporting customers across a number of sectors and industries·       Responsible for delivering remote and on-site technical support, and assisting with or taking the lead on technical projects and implementations Key Skills RequiredWith your exceptional communication skills and your passion for motivating a team, you will be committed to delivering excellence.Your ability to implement change and drive improvements whilst working as part of a well-established team will be fundamental Key Skills Required – Essential·        Must work well with little supervision both individually and in a team environment·        DBS Checked (or will pass DBS)·        A flexible, motivated approach and positive outlook·        Works well under pressure·        The ability to diagnose and resolve technical support issues·        Practical experience implementing and supporting MS Servers (Active Directory, SQL, Exchange etc), HyperV and VMware·        Good working knowledge of VPN, DNS, DHCP, TCPIP Networking and routing·        Experience in working with Windows XP up to10 including MS office 2007 up to 2016 and Office 365 and other common desktop applications·        Experience in managing projects such as server migrations, upgrades and software/hardware roll outs·        Experience configuring NAS, SAN, network switching, firewalls and routers·        To ensure that all tasks are carried out with due regard to Microcomms Professional Services Ltd’s quality procedures, any Health and Safety regulations and current company law e.g. the Data Protection Act and Inland Revenue requirements·        Relevant and current Microsoft/Cisco certifications·        Experience of using a Helpdesk/Service desk systemKey Skills Required – Desirable·        Experience with deploying Office, Office 365 and Exchange migrations.·        The design and administration of wireless systems.·        Experience of hosted or cloud based VOIP/SIP telephony systems (ie. Skype/Lync, NEC, VoiceFlex etc).·        Experience of ConnectWise CRM·        Experience of the ITIL Framework·        Certifications or experience with Security aspects of networking (Pen testing, device hardening and configuring perimeter security)·        Experience working with patch panels (Cat5/6 & fibre) REF CW656A – MPSREC007 Liability and DisclaimerThe information contained in our advert including any salary or on target earnings information is given in good faith and Clark James Ltd uses all reasonable efforts to ensure that it is accurate. However, Clark James Ltd gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded. No liability is accepted by Clark James Ltd for any loss or damage which may arise out of any person relying on or using any information within this advert.
IT Engineer - MPSREC008 - Truro -
  • Engineering, IT & Telecoms, Electrical, Instrumentation, Maintenance
  • Negotiable
  • Truro
IT Engineer – MPSREC008 My client is a Cornish integration company looking for an IT Engineer (MPSREC008) to join their rapidly expanding technology business. They are keen to find the right person to join their dynamic Technical Services team. If you’re looking for a fast-paced role working with a diverse variety of clients, where every day has exciting new opportunities, then you’ll fit well into their working culture.In return, they offer good rates of pay and a huge amount of scope for you to further your experience with a company dedicated to quality and excellence.  The Job RoleProviding first line support for our Helpdesk. This will involve:·       Answering the phones and logging associated tickets to the helpdesk system,·       Monitoring the service board for new tickets·       Responding to clients as well as building and servicing client systems.·       Providing support to clients remotely where appropriate. We are looking forA highly motivated person with a foundation level of IT experience and interest, with a keen desire to learn and grow your technical ability.Your strong analytical skills with excellent customer service, a friendly and approachable atmosphere and an attention to detail will be fundamental Key Skills Required – EssentialTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.·        Must work well with little supervision both individually and in a team environment.·        DBS Checked (or will pass DBS)·        Full clean drivers license and use of a car or van·        A flexible, motivated approach and positive outlook·        Works well under pressure·        The ability to understand technical support issues, and provide initial support and diagnosis·        Practical experience implementing or supporting a Microsoft environment·        Experience in working with Windows XP up to10 including MS office 2007 up to 2016 and Office 365 and other common desktop applications·        To ensure that all tasks are carried out with due regard to Microcomms Professional Services Ltd’s quality procedures, any Health and Safety regulations and current company law e.g. the Data Protection Act and Inland Revenue requirements·        A thorough and meticulous work ethic  Key Skills Required – Desirable·        Experience with deploying Office, Office 365 and Exchange migrations.·        The design and administration of wireless systems.·        Experience of hosted or cloud based VOIP/SIP telephony systems·        Experience of the ITIL Framework·        Experience working with data cabling (Cat5/6 & fibre)·        Knowledge of Audio visual equipment or CCTV·        Knowledge of VPN, DNS, DHCP, TCPIP Networking and routing.·        Experience configuring NAS, SAN, network switching, firewalls and routers·        Experience of using a Helpdesk/Service desk system·        Working towards industry recognised IT certifications an advantageREF CW656B – MPSREC008Liability and DisclaimerThe information contained in our advert including any salary or on target earnings information is given in good faith and Clark James Ltd uses all reasonable efforts to ensure that it is accurate. However, Clark James Ltd gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded. No liability is accepted by Clark James Ltd for any loss or damage which may arise out of any person relying on or using any information within this advert.
Telecom Engineer - Exeter -
  • IT & Telecoms, Telecoms Engineer
  • £120 to £140 Per Day
  • Exeter
The Company and the Role:The Company is a dynamic and very exciting business to be part of who have grown significantly over the last 10 years and aim to continue this pattern with new client opportunities. This is all wonderful news for their engineers and potential engineers, offering an opportunity for you to expand your skill sets on an ongoing basis.Due to a successful contract win, the Company is now looking on a nationwide search, for Self Employed Entry Level Telecom Engineers who will be fully trained in house in order to be able to install new IPTV services for their clients within the customer's homes.In addition to this will come with other opportunities such as: resolving broadband / IPTV faults and speed optimising of their broadband lines.Opportunities now exist in Exeter (EX1, EX2, EX3, EX4, EX5). The positions are self-employed status but can be considered permanent.If selected, you will undergo a thoroughly detailed training three week program. The Company will give you 12 days of thorough classroom instruction at their well-equipped HQ and they'll also start to pay you. During this initial training, classroom instruction will be complimented by valuable experience in the field where you will shadow one of their experienced engineers. The class room training will be concluded with 1 - 5 days in the field (your area), depending on your experience, with an experienced engineer. On your second week, in the field, you will be buddying up with an existing engineer just to make sure you're OK and then in the third week, it's back to the training HQ prior to going into the field and fully trained liberation.You will be paid for the first 2 weeks of training which will increase in the remaining week and during your first 25 weeks in the field. After the completion of your probationary service, of six months, your daily rate will increase yet again. So, help is at hand.You will be provided, or leased, with: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licences required. Once out in the field you will initially be given a reduced number of jobs per day which will then rise steadily to a full day allowing you to find your feet - they really look after their team. Don't worry, all training, travel and accommodation expenses will be paid - so this will be a bonus too.Once out in the field you will be working a 6 day week operation on a rotational basis (Sundays are currently off).Key Features of the Role:Applicants must live within a 30 minute radius of the advertised Post Code and have a full UK drivers licence with no more than 6 points which needs to have been held for at least a year.There will be a requirement for you to undergo an online Driver Risk Assessment and you will need to declare any medical conditions regarding driving or whether you are on medication. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.You will need to undergo a DBS check before going live in the field, the application will be completed for you and there is a cost to yourself of £25 per year for this. You must have Public Liability Insurance to the value of £2m cover and cover for working at the height of up to 3 metres (ladder safety) with a weigh of no more than 145kg.You will need to have a basic credit check carried out (there is a one-off cost to yourself of £13) and you will also be responsible for your own income tax and national insurance.Your daily routine will be between 07:00 - 09:00 or 18:00 - 20:00 during which you will be allocated jobs over an average of 9.5 hours within the timeframe.You will not need to invoice the HQ as they have a team who do this for you and payment will be 2 weeks in arrears.Knowledge and Skills:You will be required to have a GCSE or equivalent in both English and Maths plus a proven track record in customer care.If you have any telecoms experience or experience of installing broadband, Sky etc that will be a distinct advantage.You must have a UK drivers licence with no more than 6 points.You must be a frequent Driver and must have been driving for 4+ years (or over 24 within minimum of one year driving experience). These requirements are set by the Company's insurers.What's on Offer:Payment of £ 129.00 per day. You are able to claim mileage of 16p per mile after you have exceeded 75 miles in any one day.In addition, you will be able to lease: a van, all necessary tools, a very smart uniform, an iPad, insurance cover and the software licencesPlease do not apply for this vacancy unless you are an experienced Driver and do not live within 30 mins of the Post Code specified in the vacancy.4exMilitary receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.We highly recommend you "Like" or "Follow" our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable. If you are about to leave the Armed Forces or are ex-military seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities.
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