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Swedish CS in Ireland!Relocate and start a new chapter! - Dundalk -
  • Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
  • £ 5,000 to £ 31,500 Per Annum
  • Dundalk
 DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities·         Effectively managing and resolving customer enquires in a timely manner over the phone or email·         Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution·         Input and manage orders received via email or phone·         Process payments, manage invoice and statement queries and escalate as required·         Tracking of orders, returns, pick-ups and advise customer of updates·         Translating and proofing orders·         Maintain up-to-date knowledge of our products and processes  BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency·         You will be contacted within 30 min of your  application·         You are given extra support in preparing for interviews·         You have a contact person who gives you all the details of the job·         You can ask for your application feedback anytime via email or phone·         You don’t have to face the situation where company do not reply to you for days.·         All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
Digital Lead – Content Design and Engagement - Luton -
  • IT & Telecoms, Desktop Support, IT Sales, IT/Systems Manager, System Design
  • £33,000 to £36,000 Per Annum
  • Luton
LOCATION: Luton JOB TITLE: Digital Lead – Content Design and EngagementSALARY & BENEFITS: £33,437-36,379 DOE & BenefitsWORKING HOURS: Full time, Permanent Our client is a high-performing, financially viable local authority delivering first-rate services that improve health and opportunity for local people and protect the most vulnerable. Together with its partners, it will help make Luton a place where everyone can learn and thrive and where business can grow and prosper.The Local authority is committed to delivering co-ordinated high quality digital services that enable customers to do business with, communicate with, and access information about the services it delivers, while providing signposting for those that it doesn’t. This role is critical in helping to ensure the Authority digital offer is developed to the highest standards and becomes the channel of choice for the majority of our customersTHE ROLE: Digital Lead – Digital Lead – Content Design and Engagement, Luton, BedfordshireThe overall aim for the position is to lead the content design of our digital services with a focus on developing user friendly content across our digital estate, developing and embedding our digital content guidelines and driving the take up and engagement (through your digital marketing knowledge) of services being delivered in faster, smarter and better ways.You will be responsible for commissioning, writing, editing and publishing digital content across our digital estate managing relationships with subject matter experts to make sure content is accurate while choosing the best format for displaying information to the user.You will have experience of writing for the web, with proven ability of creating content that is accessible and usable and will have strong communication skills.You will be a champion for the smart use of digital technology and service redesign thinking across the council ensuring our digital services are user friendly, accurate, consistent and up to date and focused on our users needs (internal, public, business and other stakeholders).RESPONSIBILITIES: Digital Lead – Digital Lead – Digital Lead – Content Design and Engagement, Luton, Bedfordshire Accountable for choosing the best format for displaying information to the user• Identify the gaps and get them developed either by building them yourself within the tools provided or commissioning them via third party providers.monitoring the performance of content and functionality to understand user behaviours and feedback• To inform the continuous improvement of out digital productsbeing at ease working in an agile environment with rapidly changing deadlines, workloads and goals• Work closely with the customer services and the business to ensure the user experience and customer journeys for customers accessing our services digitally• Develop, document, maintain and champion the council’s digital standards and broader digital governance framework, ensuring our digital services are managed and developed as a key corporate strategic asset for our customers• Act as product owner for a number of components within our digital estate to ensure we get best value out of the product or platform across the business• Champion the role of digital as a tool to support the transformation of service delivery across all council services, encouraging staff to recognise their role and responsibilities in bringing their subject matter expertise together with digital• Provide expert guidance and support to colleagues across the council and its technology partners in respect of digital services delivery/transformation.• Putting the voice of the customer, user’s needs, usability and quality at the heart of digital service delivery.• Provide expert guidance and support to colleagues across the council and its technology partners in respect of digital services delivery/transformation• Putting the voice of the customer, user’s needs, usability and quality at the heart of digital service delivery• Provide web metric analysis and reporting for managers to empower them to make smarter use of the web in transforming service delivery• Working with services to design, author, edit and publish engaging, user-focused web content• Building a culture of continuous service improvement, ensuring that key digital services are regularly analysed, maintained and improvedKEY CRITERIA- Digital Lead – Digital Lead – Content Design and Engagement, Luton, BedfordshireESSENTIAL In depth experience of working within a large scale complex digital services/web operations environment  In-depth web site administrative and maintenance experience, including the expert use of web content management systems (CMS) and web/digital system administration and configuration in a commercial/public sector setting.  Experience of managing user testing and monitoring and reporting functionality and usability of digital services Demonstrable Digital literacy skills, including; content design, production and management, digital marketing, social media, web metric analysis, user research, prototyping, user acceptance testing, customer journey mapping, writing for the web, image optimization, web platform administration and configuration  Experience with the delivery of affective Digital Marketing in respect of driving the take up and engagement of digital services Working knowledge of coding languages such as HTML, CSS, and JavaScript/JQuery in the context of day to day web content management, administration and configuration and user interface design.  Extensive experience of developing and monitoring (e.g. Google analytics) user friendly engaging content. Including the design and layout of page templates user interface design patterns, standard user-centred design methodologies and recognised best practice.  Able to use online forms software to design and create web forms which help re-engineer business processes and improver user experience.  The postholder will need to embrace agile working, which will include regular hot desking and working from home.The 24/7 nature of the web and the services the council provides will require to flexible approach to working and available to work occasionally (approximately four times a month) out of normal office hours in order to provide web support for technology upgrades or service delivery needs, including; major events, emergency planning and public relations activityDESIRABLE Graduate level qualification or equivalent verifiable experience and training  A project management qualification or accreditationDoes this sound like you? If yes, then please hit the “Apply Now” button. 
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