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2nd Line Application Support Analyst - Warrington -
  • IT & Telecoms, Analyst Prog/Dev, Systems Admin, Systems/Support Analyst, Application Development
  • £35,000 Per Annum
  • Warrington
 An exciting opportunity has arisen for 2 2nd Line Application Support Analyst based in Warrington to join an organisation that is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide assistance via phone and email to customers of an award-winning ERP software solution. To succeed as an Analyst, you should love solving problems creatively, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. As part of a global company, you’ll build on these skills, taking your career to the next level.As a 2nd Line Application Support Analyst your duties will be to: Respond to client calls in a professional manner, providing solutions and advice where appropriate.Resolve incidents raised by external customers at 2nd Line and liaising with 3rd Line development for problem resolution.Ensure service quality levels are maintained.Ensure all issues are handled in a timely manner.Review outstanding issues, ensuring clients are kept informed of progress.  An ideal 2nd Line Application Support Analyst will hold the following skills and experiences:   A background or previous experience in 2nd line Application Support.Proven experience in helping ERP applications with external customers.Experience in using SQL.Excellent communication/interpersonal skills.Proven ability to work on own initiative, manage workloads/priorities.Must be a self-starter who can work independently as well as in a team.Knowledge/experience of Crystal Reporting is desirable but not essential.Background or knowledge in Financials or Accounting is desirable but not essential.  In return you can expect a great team environment to work in; and a competitive salary of up to £35,000 per annum and benefits and benefits including: Pension, Private Healthcare, and Life Cover.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Graduate Software Support Analyst - Bracknell -
  • IT & Telecoms, Analyst Prog/Dev, Systems Admin, Systems/Support Analyst, Application Development
  • £28,000 Per Annum
  • Bracknell
As a Graduate Software Support Analyst, you will be joining the team of a global leader based in Bracknell that deliver innovative, award-winning software solutions to the manufacturing, distribution, retail, and service industries.  This entry level role has a structured career path that could take you to Senior Application Support Analyst, consultancy and beyond!   The company believe in empowering you with the freedom and opportunity to take its products and offerings to the next level. They won’t micro-manage you and instead will encourage you to focus on giving excellent customer service which will give its organisation “customers for life”.   As the Graduate Software Support Analyst, you will form part of the International department which is responsible for the support of external customers who have chosen the award winning ERP solution to improve their business.  You will have roles and responsibilities beyond the job description. Being a very collaborative organization, everyone is actively involved.  Every idea is heard and taken into consideration. Everybody has direct access to all the decision-makers within the organization. As the company lives and breathes new technologies, it continuously helps you to learn and develop.   The successful Graduate Software Support Analyst will have the following skills and experience: A Graduate educated to degree level in a subject that involved heavy exposure to manufacturing and/or supply chain environment.Working experience gained from within a manufacturing or supply chain environment; or call centre, customer service environment building, maintaining relationships through telephone and email conversationsA genuine interest in technology and peopleDetail-orientedBe organised with the ability to work in a busy / pressurised environment   In return, the Graduate Software Analyst can expect a great team working environment along with a salary of up to £28,000 pa, bonus, pension, private healthcare, life assurance.    At the interview you will need to demonstrate your ability to think logically and to take on new skills quickly and successfully.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Application Support Analyst (Accounting Software) - Bracknell -
  • IT & Telecoms, Analyst Prog/Dev, Systems Admin, Application Development
  • £40,000 Per Annum
  • Bracknell
 An exciting opportunity has arisen for an Application Support Analyst to join an organisation that is strongly customer focused and comprised of highly skilled and well-motivated Analysts. Your primary job function is to provide help via phone and email to customers of the ERP software solution.  This position focuses on the support of the financial software applications. Successful candidates must have an understanding of Accounting. As a 2nd Line Application Support Analyst, your duties will be to: Respond to client cases in a professional manner, providing solutions and advice where appropriate.Ensure service quality levels are maintained.Ensure all issues are handled in a timely manner.Review outstanding issues, ensuring clients are kept informed of progress.Attend relevant training courses, in-line with our internal certification.Assist with issues resulting from ERP Upgrade activities. An ideal Application Support Analyst will have the following skills and experience: A background within application support or ERP consultancy.Knowledge / exposure to accounting practices or accounting software.Qualified ACCA / AAT or equivalent qualification.Excellent verbal communication skills in English.Service-oriented with a proven ability to prioritize tasks in a stressful environment.The ability to work independently with minimal supervision.Willingness to learn and explore new technologies.Team player.Goal oriented.Able to multi-task.  This is an office based role, where the successful candidate will need to be in the office 5 days per week. In return the Analyst can expect a great team environment to work in; and a competitive salary of up to £40,000 per annum and benefits and benefits including pension, private healthcare, and life cover.The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
Systems and IT Controller   - Bolton -
  • IT & Telecoms, Systems Admin, Systems/Support Analyst, Systems Programmer
  • £40,000 to £50,000 Per Annum
  • Bolton
A long established North West company operating out of two divisions, which specialise in the manufacture and sales of laundry & household cleaning and the sales of health & beauty brands into the UK FMCG retail market are seeking a Systems and IT Controller to join its expanding team.  The selected candidate will provide technical expertise, support and guidance to both the sales, marketing & distribution division and the manufacturing division.  Staff at these companies are valued, treated with loyalty and respect; and the same is received back – evidenced by low staff turnover rate and longevity of employment. The Systems and IT Controller will receive many benefits such as healthcare, pension, training and more. As the Systems and IT Controller your duties will include: Being technically hands on whilst working alongside the IT Manager on a day to day basis to provide IT support and technical expertise.Responsibility for the design, development and deployment of our overall systems.Working closely with the IT Manager to ensure that the IT infrastructure is maintained in good working order.Building strong internal relationships between IT and the wider business, to consult on and review all new projects to ensure that they deliver business advantage and agility.Leading and motivating the IT function and the IT Manager through communication and goal setting, ensuring there are relevant SMART objectives in place, regular reviews conducted and a clear road map regarding personal development for the department.Producing management information, reports and plans to promote awareness within the business as a whole.Managing own continuing professional development and remain up-to-date with industry best practices.  To be a successful Systems and IT Controller you will have the following skills and experience: Strong systems knowledge and experience of fully integrated ERP systems.Solid understanding of information technology fundamentals and best practices.A demonstrable passion with a fully hands-on approach.  Broad experience to include but not limited to: SAP B1 knowledge/experienceProdumex knowledge/experienceStrong SQL query writing skillsCrystal Reports knowledge/experienceSQL administration experienceGood knowledge of networkingVMWare, SAN's, Windows Server knowledgePrevious management experience.Excellent communication skills with evidence of building great working relationships.Highly competent in Excel and other MS office functions.Experience developing strategic system plans and system and network creation and development.An understanding of commercial forecasting and budgeting.Knowledge of compliance, Data Protection and System Security concepts.Some project management experience.Experience of working in a manufacturing environment would be helpful. The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
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