IT & Telecoms, Systems/Network Admin, Systems/Support Analyst, Technical Architect
£30,000 Per Annum
Our client, a successful software solution provider has recently set up a new division to support a rapidly growing market and they are looking for a great Technical Support Analyst based in Manchester to join its expanding team.The division and the team have ambitious goals and would like a talented person to join them on this exciting journey. You would be joining a diverse and dynamic entrepreneurial environment that values individual perspectives and provides the opportunity to learn from the very best in the business.As Technical Support Analyst, bringing your understanding of infrastructure environments and applications in general, you would be part of a global client services team. Your role would involve working in partnership with clients to ensure resolution of requests received from them.As the Technical Support Analyst your duties will include:• Provision of technical support via email and phone to clients.• Call logging.• Resolution of customer Incidents as efficiently as possible or escalating diagnostic information as necessary.• Provision of software and systems guidance to customers.• Making system modifications, developing workaround or customer-specific enhancements, manipulating data, reconfigure, changing operating process/workflow, training users or operations staff, produce additional documentation, or escalating requests to Product Development.• Liaising with Development Teams re: system enhancements and Change Requests.• Exploring, evaluating and proposing system enhancement to create new business opportunities.• System testing (i.e. patch testing, upgrade testing, etc.To be a successful Technical Support Analyst you will have the following skills and experience:• Excellent customer service skills.• An understanding Information systems / technology in general.• An appreciation of networks / network protocols (TCP / IP), hardware, operating systems (i.e. Windows, Linux etc.)• Strong communication skills together with excellent analytical and problem-solving skills.And though not essential, it would be a real bonus if you can bring-• Other spoken language skills.• Any knowledge or appreciation of development and querying languages (.NET, C++, SQL).As well as a rewarding career you will have the opportunity to develop your skills and build on your infrastructure and applications knowledge.
In return, the Analyst will receive a salary of £30,000 per annum plus benefits.
We’d love to tell you more about this great company and opportunity so please send your CV via the apply button.
The first stage of the application process is to apply online.
IT Support Technicians WantedWe are currently looking for IT Support Technicians to work on our helpdesk, in our Workshop based in Rutland and on our customers’ sites nationwide.The main purpose of the role is to provide day-to-day support to our local, national and international customers.Duties include responding to requests for IT services and support requests in accordance with our procedures and priorities and ensuring delivery of a high quality reliable services and support to all customers and their users.If you have experience as an IT Support Technician in a first / second line support role, you are looking for a change and you possess recognised academic qualifications and you think you can keep up with the fast pace of change in technology and the relentlessly high standard of care that we like to provide our customers and they have come to expect, then we’d be very pleased to hear from you.1. Entry requirementsThe successful candidate should have good knowledge of computer software and hardware; PCs, Apple Macs, Servers, peripherals and networking as well as experience with Office 365, Virutal Machines, mobile devices and Audio Visual systems would be an advantage. You will have strong troubleshooting abilities.You need to be presentable, articulate, mentally quick, well motivated, able to work with minimal supervision and have excellent problem solving abilities. Applicants hoping to work on customers’ sites must have a full and clean UK driving licence.2. Skills requiredKey Skills that you’ll need:Supporting, troubleshooting and resolving issues in a wide variety of computers and systems, mobile devices and AV systems including cabling and peripherals.Windows and Apple Mac systems, software and services.Experience using helpdesk policies and procedures in a commercial support environment.Experience under pressure, while remaining calmExperience in a busy environment and seeking information from several sources before actingAbility to communicate politely and effectively at all times to a wide range of users, key stakeholders and external organisations.Ability to discuss and explain technical issues to non-technical users.Ability working well within a team environment.Experience of balancing concurrent tasks.Ability to continually develop skills and knowledge ‘on the job’.3. What you’ll doYour day-to-day tasks may include:talking to computer users to find and fix problemstracking work in progressrecording issues and how they were dealt withupdating knowledge baseservicing and fixing equipment, including printers, scanners and phone systemssetting up new equipment and upgrading existing systemssourcing spares and replacement equipment4. SalarySalary is negotiable commensurate to your experience.5. Working hours, patterns and environmentYou’ll usually work 40 hours a week. You may have to work shifts, including evenings and weekends. You’ll work in an office and may have to travel to different sites to help users.To apply click on the button below. You will be directed to our portal where you can attach your CV and covering letter.