Customer Service, IT & Telecoms, Sales, Account Manager, Call Centre Inbound
£ 5,000 to £ 31,500 Per Annum
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. RequirementsFluent in Swedish and good EnglishPrevious customer support experience in a Contact CentreAbility to analyse a problem quickly and resolve it following proceduresGood telephone mannerCustomer service focusedAware of overall business objectivesComputer literate: excellent keyboard skills, familiar with different on-line database packages Ability to multitask Responsibilities· Effectively managing and resolving customer enquires in a timely manner over the phone or email· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution· Input and manage orders received via email or phone· Process payments, manage invoice and statement queries and escalate as required· Tracking of orders, returns, pick-ups and advise customer of updates· Translating and proofing orders· Maintain up-to-date knowledge of our products and processes BenefitsSalary (paid Weekly)Great working Hours- Monday to Friday-No Shift WorkTraining with on-going Coaching and SupportPaid HolidaysRelocation packageParkingVouchersStaff discountSports & Social ClubFun Environment Why use Recruitment Agency· You will be contacted within 30 min of your application· You are given extra support in preparing for interviews· You have a contact person who gives you all the details of the job· You can ask for your application feedback anytime via email or phone· You don’t have to face the situation where company do not reply to you for days.· All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
An aggressively expanding business, uniquely poised to capitalise on the opportunities and challenges associated with its peculiar commercial landscape is seeking a Test Analyst based in Newcastle Upon Tyne to join its expanding team. Excellent opportunities are now available within the business for IT professionals within business analysis, development and testing, with exceptional rewards on offer.One of this company’s most prized assets is its excellent IT department, distinguished by full in-house capabilities and dedicated professionals who continue to deliver. As the Test Analyst, your duties will include:
Being responsible for providing a high-quality testing service to internal / external customers and project managers, ensuring that testing procedures, standards and ISO procedures are adhered to at all times and based on acceptable standard industry methodologies.Assisting in the creation of test scripts and the creation of amendments to test environments, always maintaining your engagement with the ‘change management’ process.Utilising a high level of knowledge of all internal systems / applications to monitor and improve internal IS systems, you will provide analysis / risk assessment on changes to systems.Being responsible for the production of regular reports and defect summaries so that testing progress can be accurately monitored in order to identify potential problem areas which may require.
To be a successful Test Analyst you will have the following skills and experience:
A meticulous eye for detail.Excellent verbal and numerical skillsWith demonstrable technical experience in a similar role, you will have an understanding of ISEB / ISTQB Software Testing Foundation methodology, with experience in web testing. Utility industry experience desirable but not necessary.SQL and Oracle experience would also be highly beneficial.
In return, the Test Analyst will receive a competitive salary based on experience.
The first stage of the application process is to apply online.